Manager, Sales Training & Culture

　　Requisition ID: 191996

　　Join a purpose driven winning team, committed to results, in an inclusive and high-performing culture.

　　The Manager, Sales Training & Culture assists the Senior Manager, Communications and Training in developing and maintaining training programs for Home Financing Solutions (HFS). This will include (but not be exclusive to) conducting needs analysis, designing learning programs, evaluating learning, reporting results and delivering classroom sessions in the Toronto area or other locations across the country.

　　Is this role right for you? In this role, you will:

　　Oversee and co-ordinate the implementation of New Hire Programs, Workshops and other training initiatives for HFS:

　　Develop an annual strategy based on identified performance needs and key business objectives

　　Proactively conduct needs analysis and assess existing staff capabilities, in conjunction with the business line

　　Oversee and participate in the design, development and facilitation of training programs that build and strengthen skills, knowledge and capabilities

　　Work closely, in a proactive and consultative manner, with HFS Team Managers and frontline sales staff to develop processes/procedures and/or required documentation to ensure proper support of training exists to allow for transfer of training to the job

　　Keep up-to-date on industry trends and best practices and on changing priorities of the business in order to ensure that training is aligned

　　Oversee the design of Subject Matter Expert (SME are SMSs and RDs) delivered Training for all training initiatives within HFS:

　　Develop an annual strategy that includes identifying key SME’s and how they can contribute to the learning and performance needs within the HFS business lines

　　Assist SME’s with the design and delivery of training, such that delivery is maximized for a proper learning experience, increasing likelihood of transfer from classroom to job

　　Ensure that training materials, including lesson plans, are up-to-date, easily transferable to other facilitators and continuously improved upon

　　Ensure accuracy of training content and materials

　　Assist in the design and facilitation of workshops for HFS:

　　Aid in the delivery of training initiatives to team managers, as appropriate

　　Ensure the programs designed are applicable and transferable to the job and that advanced training techniques are employed wherever possible for maximum impact

　　Assist and/or design just-in-time training materials as needed by business line

　　Manage systems/product/process training projects within HFS and conduct needs assessments to determine the most effective and efficient learning methods for users to be able to quickly adapt to system changes, upgrades and training

　　Oversee co-ordination of schedules and SME’s, demonstrating flexibility with the business line demands and customer service standards

　　Conduct evaluations and prepare reports that include recommendations for future systems and training enhancements, as well as procedural observations that add value to the relationship with HFS

　　Develop productive relationships with various internal partners, vendors and project managers to better understand up and coming system/product launches and target dates and to co-ordinate training efforts

　　Contribute to HFS team:

　　Understand and contribute to the vision for HFS and ensure the team is working towards a shared vision

　　Manage additional projects for HFS ensuring successful implementation and feedback of results

　　Actively contribute as a team member promoting an environment for open communication, collaboration, and development within the group

　　Keep other members of HFS informed and share best practices

　　Build strategic relationships with other training groups, business partners to share best practices, design better and more cost-effective ways of delivering programs

　　Provide other training support through strategic tactics including oversight of the HFS MPT Support shared mailbox

　　Do you have the skills that will enable you to succeed in this role? We'd love to work with you if you have:

　　Excellent written and verbal communication skills (French considered as an asset); Strong Facilitation, coaching and training skills

　　Specialized knowledge of Hiring and Onboarding functions and performs multiple and/or diverse tasks that are complex due to ambiguity or technical nature of the work

　　Understanding of interdependencies across related teams and leverages that understanding to accomplish work

　　Strong organizational skills and ability to set priorities and manage time

　　High level of discretion required in dealing with confidential HR matters

　　Ability to work under pressure and is self motivated

　　Excellent understanding of Word, PowerPoint and Excel

　　Location(s): Canada : Ontario : Toronto

　　Scotiabank is a leading bank in the Americas. Guided by our purpose: "for every future", we help our customers, their families and their communities achieve success through a broad range of advice, products and services, including personal and commercial banking, wealth management and private banking, corporate and investment banking, and capital markets.

　　At Scotiabank, we value the unique skills and experiences each individual brings to the Bank, and are committed to creating and maintaining an inclusive and accessible environment for everyone. If you require accommodation (including, but not limited to, an accessible interview site, alternate format documents, ASL Interpreter, or Assistive Technology) during the recruitment and selection process, please let our Recruitment team know. If you require technical assistance, pleaseclick here (https://www.scotiabank.com/careers/en/careers/technical-support-for-applicants.html) . Candidates must apply directly online to be considered for this role. We thank all applicants for their interest in a career at Scotiabank; however, only those candidates who are selected for an interview will be contacted.