Manager, Residential Sales

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　　Date: Jan 18, 2024

　　Location: Montgomery, AL, US, 36107 Birmingham, AL, US, 35203

　　Company: Spire Inc.

　　Summary

　　Spire is seeking a Manager, Residential Sales to work in Spire’s Southeast Region, located in Alabama. This position is responsible for developing and implementing a statewide plan for growth and retention, both new meters and contribution margin, in Spire’s residential sector. This position owns Spire’s relationships with key industry allies supporting that market. The Residential Sales Manager will focus on providing the necessary resources and training to a group of skilled business development representatives serving Spire’s residential customers, HVAC / Plumbing partners, and homebuilders. The manager guides them in capturing new opportunities for growth, while retaining current levels of market share within those market channels.

　　Company Overview

　　At Spire, we believe energy exists to help people. To enrich their lives, grow their businesses, advance their communities. It’s a simple idea, but one that’s at the heart of our business. We’re dedicated to understanding our customers’ needs and goals to better serve them today and tomorrow. That’s why we’re always looking for driven, collaborative people to join our team. Because we believe that offering our customers the best service means bringing together the best people.

　　And we find the best by hiring those who share our values of safety, inclusion and integrity, and demonstrate our four essential behaviors that bring the Spire culture to life:

　　We make it happen: We are a company of go-getters, acting on every opportunity to help our company advance.

　　We seek out perspective: We challenge ourselves to be open to different ways of doing things, because learning from each other leads to breakthroughs.

　　We collaborate: We put teamwork first, bringing in everyone’s ideas, because our collective energy makes us stronger.

　　We care: We treat people how we want to be treated, listening closely and doing what’s right, even when it’s hard.

　　By living our values and behaviors every day, we strive to create an environment where every employee feels welcome, respected and valued.

　　Duties and Responsibilities

　　Develops and implements statewide plan for new meter growth and retention in the residential channels.

　　Manages statewide team of residential business development representatives to provide project management of new business projects, ensuring coordination across multiple Spire departments to ensure timely and accurate construction that meets needs of customers.

　　Manages the opportunity pipeline by leading the team in surveying job sites, negotiating, upselling and ensuring compliance with contracts.

　　Manages process for lead generation, management of pipeline of new business projects, and account management.

　　Prepares and reviews proposals for new business projects using economic model as established by regulatory to optimize new meter growth.

　　Assists legal team with preparation of natural gas pipeline extension agreements.

　　Ensures new business projects are tracked and reported on using Spire-wide CRM system.

　　Coordinates customer engagements including trade shows, conferences and other events to build and maintain relationships with members of the residential building industry.

　　Develops skilled sales professionals that aggressively pursue and confidently win sales opportunities.

　　Monitors market trends and building forecasts to direct and plan expansion of the distribution system.

　　Prepares and manages annual O&M budget.

　　Essential Characteristics and Competencies

　　Ability to demonstrate the core and job category competencies: customer-focused, results-driven, teamwork, communications, adaptability, initiative, problem solving and quality.

　　Ability to lead by example in support of the company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment, commitment to a diverse workforce that recognizes and respects every individual’s unique skill and perspective.

　　Ability to work through multiple company processes to ensure desired business results.

　　Ability to understand and drive factors that generate profitable new business growth.

　　Ability to lead project management approach to delivery of new business projects to ensure timely and accurate construction that meets the needs of customers.

　　Ability to understand and engage with multiple functions and processes throughout Spire, external to the business development and economic development department.

　　Ability to discuss with contractor, projects and customers basic operational function, energy usage and installation of multiple types of natural gas equipment.

　　Ability to represent Spire to external customers.

　　Ability to develop a high-level understanding of Spire’s natural gas system, including infrastructure, operational pressures, metering facilities and back-office functions.

　　Ability to understand and communicate Spire’s rate structure in all geographies of responsibility.

　　Supervisory Responsibilities

　　Supervises Business Development Representatives Required Education (certifications, licenses)

　　Bachelor’s degree plus 10+ years of progressive utility experience with emphasis on customer-facing responsibilities, or any combination of education and experience that allows candidate to meet needs of position.

　　Experience leading remote, geographically disparate workforce.

　　Required knowledge, skill and abilities

　　Strong knowledge of Salesforce is required.

　　Requires a high level of tact, diplomacy and professionalism.

　　Resolves conflict with ease and confidence.

　　Provides candid feedback regarding performance to direct reports.

　　Ability to work under pressure and meet tight deadlines.

　　Highly skilled in the art of negotiation.

　　Strong interpersonal skills with the proven ability to establish rapport with a diverse array of people.

　　Ability to motivate and lead a diverse team of professionals.

　　Works independently and manages time effectively.

　　Ability to work in a fast-changing team environment with a positive attitude.

　　Manages multiple projects with competing priorities.

　　Strong skills with Microsoft Excel, Outlook, Word and PowerPoint.

　　Leads by example in support of the Company’s essential characteristics and values: strong ethics and integrity, dedication to a safe work environment and commitment to a diverse workforce.

　　Physical demands, environment and schedule

　　Work is normally performed in a shared office environment.

　　Typically, 8 hours a day, Monday through Friday. Additional hours may be required to meet strict deadlines.

　　Occasional travel may be required.

　　Posting Requirements

　　We accept online applications through our career site at jobs.spireenergy.com.

　　Disclaimer: The above statements are intended to describe the general nature of the level of work being performed by people assigned to this classification. They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified. To perform this job successfully, an individual must be able to perform each duty and responsibility satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

　　Spire Inc., and its subsidiaries are an Affirmative Action and Equal Employment Opportunity employer.

　　Job Location: Montgomery Job Segment: Compliance, Pipeline, Project Manager, Manager, Law, Legal, Energy, Technology, Management

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