JOB SUMMARY

Responsible for managing the implementation and delivery of training in Field Operations. Responsible for the coordination and delivery of product, process and training including the management of all field training resources. Measure and evaluate the effectiveness of training programs.

MAJOR DUTIES AND RESPONSIBILITIES

Actively and consistently supports all efforts to simplify and enhance the customer experience

Oversees the implementation and delivery of training delivery in Field Operations

Manages all field training resources

Assumes a leadership role in identifying training needs and determining appropriate strategies for meeting those needs

Serves as key consultant for management in assessing ways in which training can help reach Regional and KMA objectives

Monitors the progress of training initiatives and follow-up as appropriate; measure training success through performance metrics

Measures and evaluates the effectiveness of training in achieving desired outcomes

Keeps abreast of current learning and performance strategies, delivery methods, and techniques

Determines implementation plans, schedules, resource needs, and supporting logistics for delivery of training initiatives

Works with KMA training to develop and maintain a 90 day training delivery calendar consistent with the priorities of management

Sources and acquires resources for the development of in-house training delivery as needed to meet business needs

Performs other duties as required

Required Skills/Abilities and Knowledge

Ability to communicate orally and in writing in a clear and straightforward manner

Ability to communicate with all levels of executive, management and company personnel

Ability to deal with the public in a professional manner

Ability to handle multiple projects and tasks

Ability to maintain confidentiality of information

Ability to make decisions and solve problems while working under pressure

Ability to manage multiple projects to meet target dates for implementation

Ability to operate personal computer, spreadsheet application, database, windows

Ability to prioritize and organize effectively

Ability to show judgment and initiative and to accomplish job duties

Ability to work independently

Ability to lead and manage others

Skills in evaluating the impact of training initiatives

Skills in teambuilding, relationship building, facilitation and presentation

Required Education

Bachelor’s degree in Human Resource Development, Business Administration or related field requiredRequired Related Work Experience and Number of Years

Training experience - 5

Project Management experience - 3

Preferred Skills/Abilities and Knowledge

Knowledge of cable television products and services a plus

Skills in instructional design methodologies

Knowledge of a variety of training delivery systems

Preferred Related Work Experience and Number of Years

Management or leadership experience - 2 HTR520 2025-48964 2025Here, employees don’t just have jobs, they build careers. That’s why we believe in offering a comprehensive pay and benefits package that rewards employees for their contributions to our success, supports all aspects of their well-being, and delivers real value at every stage of life.

A qualified applicant’s criminal history, if any, will be considered in a manner consistent with applicable laws, including local ordinances.

For Certain Applicants in Los Angeles County: Qualified applicants with arrest or conviction records will be considered for employment in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.

The base pay for this position generally is between $86,000.00 and $152,400.00 . The actual compensation offered will carefully consider a wide range of factors, including your skills, qualifications, experience, and location. We comply with local wage minimums and also, certain positions are eligible for additional forms of other incentive-based compensation such as bonuses.

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