Learn what makes QTS a unique place to grow your career! (https://vimeo.com/727409140/ff26de87d4)

　　QTS’ Manager, Quality Assurance is responsible for overseeing and managing our QA Engineers across all platforms, supporting applications that impact all areas of QTS Business. Our QA teams provide independent testing support of changes to QTS applications as wells as end user change management support. Reporting to the Sr. Manager Business Support Systems, the Manager, QA will support all testing for SDP and ServiceNow and other applications as assigned.

　　RESPONSIBILITIES, other duties may be assigned.

　　Responsible for leading and managing team of QA engineers for SDP, ServiceNow and other applications, as assigned

　　Establish and standardize testing procedures across assigned platforms, ensuring they are in alignment with industry best practices

　　Create and maintain KPI’s for QA activities across testing phases, providing insight to trends to leadership

　　Manage, advise on, develop, and maintain manual and automation test frameworks, collecting and reporting quality metrics, designing testing strategies, creating test plans and troubleshooting applications and environments

　　Ensure proper documentation of test plans and cases, including well detailed API, system integration and web UI test cases

　　Drive implementation and usage of existing and new testing tools and recommendations for enhancement to support more automated testing across all assigned platforms

　　Identify system and process improvement/enhancement opportunities

　　Support and advise team as a technical advisor for tasks, projects and operations, while also being a contributor to the testing team

　　Provide readouts during each sprint to ensure that any complex issues or roadblocks are communicated to overall team(s) to ensure timely releases

　　Be the next level of support to troubleshoot and address issues with applications and dev/test environments when the team needs further assistance

　　BASIC QUALIFICATIONS

　　Bachelors degree or higher in computer science, engineering, related field or the equivalent work experience

　　Five or more years of experience as a QA Engineer, Test Engineer, Business Analyst or similar role, facilitating and documenting requirements, test cases and/or business requirement documents gathered from both business and IT counterparts, including traceability matrices, with three or more years of people management experience

　　Strong knowledge and experience in testing methodologies, tools, and frameworks

　　Excellent communication collaboration and problem-solving skills, with the ability to work in a fast-paced agile environment, interfacing with off-shore teams as well

　　Passion for quality and user satisfaction, with a continuous improvement mindset

　　Advanced knowledge of software development lifecycle and agile methodology

　　Experience working effectively with teams and stakeholders to develop relationships and achieve common goals

　　US Citizenship for this position is required by law due to federal customer contracts

　　PREFERRED QUALIFICATIONS

　　Certifications such as ISTQB, CSTE, CSQA, etc.

　　Relevant ServiceNow certifications

　　KNOWLEDGE, SKILLS, AND ABILITIES

　　Leader – Takes ownership of team, processes and deliverables with a desire to deliver an exceptional high-quality product with each release

　　Change Agent - Excited about change, drives business process improvement and technology expansion within the business. Resilient in the face of opposition and adversity, able to complete required changes.

　　Self-Starter – Adapts to technology and business changes, takes initiative to learn new technologies and business processes and shares skills gained with team members.

　　Results Oriented - Track record of attaining goals, meeting objectives, and completing projects on time. Sets measurable goals, and objectives, able to go above and beyond to achieve results.

　　We conform to all the laws, statutes, and regulations concerning equal employment opportunities and affirmative action. We strongly encourage women, minorities, individuals with disabilities and veterans to apply to all of our job openings. We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, or national origin, age, disability status, Genetic Information & Testing, Family & Medical Leave, protected veteran status, or any other characteristic protected by law. We prohibit retaliation against individuals who bring forth any complaint, orally or in writing, to the employer or the government, or against any individuals who assist or participate in the investigation of any complaint or discrimination claim.

　　The "Know Your Rights" Poster is included here:

　　Know Your Rights (English) (http://www.eeoc.gov/sites/default/files/2022-10/22-088_EEOC_KnowYourRights_10_20.pdf)

　　Know Your Rights (Spanish)

　　The pay transparency policy is available here:

　　Pay Transparency Nondiscrimination Poster-Formatted (https://www.dol.gov/sites/dolgov/files/OFCCP/pdf/pay-transp_%20English_formattedESQA508c.pdf)

　　QTS is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please send an e-mail to [email protected] and let us know the nature of your request and your contact information.

　　QTS Data Centers was built around the Core Values of Integrity, Character, and Trust. We prioritize family, faith and community involvement while leading with strong, honorable, and principled behavior. We started this journey in 2003 when our CEO, Chad Williams, purchased his first data center in Overland Park, KS. Humble beginnings that have led to 35+ data centers and growing. Recently privatized in a $10 billion transaction with Blackstone, one of the most notable real estate investments companies in the world, QTS is positioned to execute on a global expansion initiative and we are looking for the best and brightest to join our team.

　　At QTS, we’re fearlessly leading the way by redefining what it means to be a data center provider. QTS is entrusted with providing world-class data center solutions to enterprises, government agencies as well as the largest and fastest growing technology companies in the world. We deliver a fully-integrated platform from top to bottom – one enabled by technology and world-class infrastructure. Simply put, we’re innovating to stay ahead of the curve.

　　We are powered by people.

　　And we’d like to invite you to join us.

　　In addition to a variety of benefit packages, QTS goes above and beyond for our employees:

　　Roth and Traditional 401(k) matching contributions with immediate vesting

　　Every employee is bonus or commission eligible

　　Generous PTO Accrual plus additional Paid Volunteer Days

　　Paid Holidays Annually/Holiday compensation when worked

　　Pet and Legal Insurance

　　Q-Rest Sabbatical Program

　　Q-Anniversary Service Award Program

　　Parental Leave for primary and secondary caregivers

　　Military Benefits Package

　　QTS Charitable Matching Gift Program

　　QTS Scholarship for Employee Dependents

　　QTS Crisis Fund

　　Wellness Program

　　Tuition Reimbursement Program