Manager Paratransit Outreach

　　Job ID: 5297

　　Business Unit: New York City Transit

　　Location: Long Island City, NY, United States

　　Regular/Temporary: Regular

　　Department:

　　Date Posted: Jan 16, 2024

　　Description

　　Job Information

　　Job Title: Manager Paratransit Outreach

　　First date of posting: 1/5/2024

　　Last date of posting: Open till filled.

　　NY Authority: TA/OA

　　Department: Paratransit

　　Division/Unit – Customer Relations

　　Reports To: Director Paratransit Outreach

　　Location: 33-00 Northern Boulevard, Long Island City

　　Hours of Work: Managerial

　　Responsibilities

　　This position is critical in providing outreach to all Access-A-Ride (AAR) customers to educate and address the application and use of AAR service in accordance with the Americans with Disabilities Act (ADA). New and creative approaches must be implemented to allow for concise messages to reach our customers on the various changes to the service, such as the implementation of OMNY, the new MY AAR app, and the expanded E-Hail Pilot program.

　　Compensation

　　Salary Range $71,694 - $106,385 (G- 437 Points)

　　Education and Experience

　　Degree Required: Baccalaureate or equivalent combination of education and experience from an accredited college may be considered in lieu of a degree.

　　Major Field of Study: Transportation, Business Administration, Communications, or satisfactory equivalent and five (5) years of satisfactory full-time experience

　　Total number of years' experience five (5) of which two (2) must be a Managerial/Supervisory capacity.

　　Desired knowledge, skills, and abilities:

　　Experience customer relations, communication and/or public relations with knowledge of the Americans with Disabilities Act as it relates to public transportation.

　　Knowledge of the American with Disabilities Act and State and City policies.

　　Excellent written, verbal, and interpersonal skills.

　　Other Information

　　Pursuant to the New York State Public Officers Law & the MTA Code of Ethics, all employees who hold a policymaking position must file an Annual Statement of Financial Disclosure (FDS) with the NYS Commission on Ethics and Lobbying in Government (the “Commission”).

　　Equal Employment Opportunity

　　MTA and its subsidiary and affiliated agencies are Equal Opportunity Employers, including with respect to veteran status and individuals with disabilities.

　　The MTA encourages qualified applicants from diverse backgrounds, experiences, and abilities, including military service members, to apply.