Company Description

　　Govini builds software that accelerates the Defense Acquisition Process. The Ark, Govini’s flagship product, combines commercial data and artificial intelligence into applications that solve challenges across the entire spectrum of Defense Acquisition, including Supply Chain, Science and Technology, Production, Sustainment, and Modernization. With the Ark, the Acquisition community eliminates slow, manual processes and gains the ability to rapidly imagine, produce, and field critical warfighting capabilities. The Ark transforms Defense Acquisition into a strategic advantage. Govini has offices in Arlington, Virginia, and Pittsburgh, Pennsylvania.

　　We are seeking an experienced professional to manage a team of Product Implementation staff at various levels in driving robust software adoption across Govini’s user base and delivering an inspiring customer experience.

　　The Manager of Product Implementation is responsible for defining and optimizing customer engagement by driving new, outcomes-oriented initiatives. In this role, you will own the implementation and technical enablement of strategic deployments, provide surge support to deployments assigned to their direct reports, and work closely with Engagement Managers and Sales to align on account strategies, renewal forecasting, coverage plans, and account opportunities and risks. You will strengthen the product feedback loop and build effective relationships with Product Managers, Engineering, Data Science, and QA. You will be accountable for implementing operational practices to track the performance of teams and individuals.

　　Success in this role requires deep expertise in Govini’s software and data, strong communication and organizational skills, and the ability to lead and influence people. You must collaborate effectively with cross-functional teams to achieve common objectives, while also leading various projects at the same time. You will hire and develop Implementation Specialists and Implementation Leads, and guide them as they embed with customers to deliver exceptional support. The ideal candidate for this role will have experience in setting and assessing key performance metrics, making responsible decisions in ambiguous settings, and delivering results related to user adoption, retention, and renewal.

　　This role is a full-time position located out of our office in Arlington, VA.

　　This role will require up to 50- 75% of travel .

　　Scope of Responsibilities

　　Hire, train, and lead a team of software implementation professionals

　　Plan and allocate resources, monitor progress, and keep stakeholders informed through the deployment lifecycle

　　Oversee the execution of customer engagements to drive product utilization using targeted engagement strategies

　　Address and solve user needs through the use of Govini’s platform and creatively develop solutions to difficult user problems

　　Capture client feedback, surface user problems, and elicit user requirements to support the evolution of the Govini platform; work with Product Management to ensure user feedback is integrated into the product roadmap

　　Address escalated client issues with speed and urgency, orchestrating resources across the company as appropriate

　　Help to drive and enable renewals and expansions, reduce churn, and drive new business growth through greater advocacy

　　Provide leadership to a highly motivated and engaged team

　　Be an inspirational role model by challenging and maximizing the strength of the team and aligning their efforts to the mission and vision of the organization

　　Qualifications

　　U.S. Citizenship is requiredRequired Skills:

　　Bachelor’s Degree or higher

　　Expertise in national security, defense policy, federal budgeting, acquisition and procurement processes, government contracting, supply chains, and/or product management for public sector customers

　　Minimum of seven years of experience in customer success, public sector consulting, advisory services, software-as-a-service (SaaS) or subscription-based tools, information services, or data analytics

　　Minimum 2 years of people management experience

　　Proven excellence in interacting with DoD and/or national security senior leaders

　　Strong written and oral communication skills, including strong presentation skills

　　Knowledge of Federal organizations and functions, e.g. understanding organizational structures, hierarchies, and how to apply software product use cases to target stakeholders

　　Passionate about leading people and improving processes

　　Demonstrated aptitude to learn new technical content

　　Demonstrated excellence in analytical thinking, process development, and improvement, problem-solving, communication, delegation, and planning

　　Able to be flexible and agile in responding to evolving business priorities and dealing with ambiguity

　　Proven ability to develop strategies, translate them into initiatives, and track successful delivery

　　Willingness to work hard, be strategic, and do the right thing for the business

　　Desired Skills:

　　Current possession of a U.S. security clearance, or the ability to obtain one with our sponsorship

　　Experience in or exposure to the nuances of a startup or other entrepreneurial environment

　　Master’s Degree preferred

　　We firmly believe that past performance is the best indicator of future performance. If you thrive while building solutions to complex problems, are a self-starter, and are passionate about making an impact in global security, we’re eager to hear from you.

　　Govini is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veterans status or any other characteristic protected by law.