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Manager, North America Procurement
Manager, North America Procurement-March 2024
Waterloo
Mar 28, 2026
About Manager, North America Procurement

  We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

  Working Arrangement

  Hybrid

  Job Description

  This job description does not represent a comprehensive listing of job duties that are required of the employee performing this role. We reserve the right to change duties or assign additional duties at any time with or without notice.

  Essential Responsibilities:

  Lead cross-functional teams to execute on low to medium value/complexity sourcing projects and contracting efforts. Determine sourcing strategy and conduct analysis and negotiations.

  Influence requirements from business partners necessary to evaluate and select suppliers

  Conduct baseline and market analysis, develop sourcing strategy and conduct contract negotiations

  Manage sourcing resources and engage subject matter experts (such as legal, risk and finance) in support of a specific set of commodities and/or a business line

  Provide sourcing thought leadership and day-to-day oversight of resource activities

  Be responsible for the accuracy of contract archives

  Read and interpret contract terms and accurate explain to stakeholders about risks, limitations and challenges with contract terms

  Track expirations of existing contracts and develop work plan for renewals, interact with legal and drafting teams to incorporate results of negotiations into contract documents

  Provide supporting analytics to finance team to validate realized savings

  Manage relations with key business partners and project owners to develop/maintain strong working relationships

  Support vendor managers in execution of business led initiatives as necessary.

  Job Requirements:

  IT contracts/sourcing experience

  Extensive knowledge of IT software/SaaS solutions/vendor

  Print sourcing experience will be considered an asset

  Undergraduate degree (business preferred), with 6+ years of progressive business experience in global supply chain management and/or vendor management and/or contract management

  Good knowledge of sourcing and procurement principles and best practices

  Experience and expertise with supplier contractual terms and conditions to mitigate legal and business risk

  Experience with sourcing and procurement systems and tools

  Solid analytical skills

  Strong Assets:

  Graduate degree (business preferred)

  Knowledge of relevant legislative and regulatory requirements relating to management of third party outsourcing in the jurisdictions in which Manulife operates

  Familiar with Manulife’s business operations, strategies and financial environment

  Knowledge of financial, actuarial and insurance systems preferred

  Decision Authorities:

  Responsible for low to medium value negotiation and contracting activities to deliver savings and value consistent with business objectives and priorities.About Manulife and John Hancock

  Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

  Manulife is an Equal Opportunity Employer

  At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

  It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .

  Salary & Benefits

  The annual base salary for this role is listed below.

  Primary Location

  Toronto, Ontario

  Salary range is expected to be between

  $84,375.00 CAD - $151,875.00 CAD

  If you are applying for this role outside of the primary location, please contact for the salary range for your location. The actual salary will vary depending on local market conditions, geography and relevant job-related factors such as knowledge, skills, qualifications, experience, and education/training. Employees also have the opportunity to participate in incentive programs and earn incentive compensation tied to business and individual performance.

  Manulife offers eligible employees a wide array of customizable benefits, including health, dental, mental health, vision, short- and long-term disability, life and AD&D insurance coverage, adoption/surrogacy and wellness benefits, and employee/family assistance plans. We also offer eligible employees various retirement savings plans (including pension and a global share ownership plan with employer matching contributions) and financial education and counseling resources. Our generous paid time off program in Canada includes holidays, vacation, personal, and sick days, and we offer the full range of statutory leaves of absence. If you are applying for this role in the U.S., please contact for more information about U.S.-specific paid time off provisions.

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