Eaton’s Canadian division is currently seeking a Manager, Large/Major Projects Group. This role is located out of Burlington, CA.

　　The Manager of Large/ Major Projects Group is responsible for leading the national complex projects team managing large and major and all direct customer orders to provide world class project management services. Working very closely with project managers, senior managers across our business, channel partners and customers, the Manager of Complex Projects is required to be innovative to maximize technical and commercial support while meeting team productivity, project milestones, financial order management and sales objectives. The goal is to create value and establish superior support and service levels as a key differentiator from our competitors.

　　The Manager of Large/ Major Projects manages the day- to- day department functions and continuous improvement of complex Engineered-to-order (ETO) and Assembled-to-order (ATO) Customer Project business. The position is responsible for 14-16 direct reports to include Project Specialists (Technical and Commercial), document control and post- sales support specialist.

　　What you’ll do:

　　Understand the unique needs specific to sales districts and customer accounts, determine best industry practices and policies through collection of customer satisfaction data and benchmarking; and devise appropriate support strategies and structural/procedural changes across all functions

　　Direct the workflow within the team, forecast the projected workload, and manage the assignment of new business

　　Implement procedures and guidelines for all functional areas within the project management team

　　Assist team members on complex issues resolutions as needed on large projects where no PMs are assigned.

　　Enable digital mindset within the team to drive project management support on a digital foundation.

　　Meet/exceed current team metrics. Establish performance objectives, devise specific reporting metrics, to drive consistent improvements in process, customer satisfaction, responsiveness and ease of doing business with Eaton

　　Build relationships with sales management, project managers, channel partners, customers, product line management and operations to assist with our topline sales objectives

　　Coordinate marketing and product line sales and pricing strategies with all sales districts and engineered to assembly plants to ensure that strategies are supported throughout the project management team

　　Forecast project activity to allow for proactive management of resources within the team and provide relevant forecasting information to key manufacturing facilities

　　Evaluate customer feedback and implement action plans as necessary

　　Coordinate scheduling, training and development of employees and assess personnel performance via TalentHub, methodically managing both high and poor performance

　　Establish and maintain relationships with counterparts within EatonCare and US Project Management/IT teams to ensure sharing of best practices and representing Canadian interests in ongoing projects.

　　Ensure that appropriate business policies, practices, and relationships are established and maintained with customers and channel partners

　　Qualifications:

　　Required Qualifications:

　　Post Secondary Diploma or College Degree from an accredited institution

　　Minimum 5 years’ experience in project management, customer service or various plant functions

　　Minimum of 3 years managerial experience.

　　Must be legally eligible to work in Canada without company sponsorship now and in the future

　　No relocation provided. Candidates must reside within 80 km of Burlington to be considered

　　Preferred Qualifications:

　　Must have a bachelor’s degree in business, electrical or mechanical engineering

　　A Master’s Degree in Business Administration

　　Previous experience in the electrical industry

　　Project Management Professional (PMP) certification

　　Bilingual (French & English) candidates

　　Skills:

　　Effective communication skills to interface effectively with team members, across all levels of the organization, cross functionally from other departments and with customers

　　A strong working knowledge of all products, with emphasis on Engineered to Order and Assembled to Order products and their application

　　Demonstrated professional presence, communicates articulately and confidently

　　Advanced working knowledge of MS Office skills; PowerPoint, Excel, Outlook

　　Previous knowledge of project management, sales techniques, customers, and customer relations

　　Extensive knowledge of data analytics and proprietary electronic tools (Bid Manager, Order Manager, Global Vista, Oracle)

　　We are committed to ensuring equal employment opportunities for job applicants and employees. Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.