SCHEDULE:

　　Fulltime 40 hours per week Monday-FridayLOCATION:

　　Onsite Springfield MAQUALIFICATIONS:

　　GED, HiSetTHE ADVANTAGES OF WORKING WITH BAYSTATE!

　　Excellent Compensation High-quality, low-cost medical, dental and vision insurance

　　Generous PTO – up to 25 days in the first year, with scheduled earned increases

　　Continuing education support and reimbursement

　　First Time Home Buyers Financial Packages

　　Farm Share Memberships

　　403b retirement company match & annual company contribution increase based on years of service

　　Free money coach advice from a certified professional

　　Wellbeing programs that include but are not limited to mental, physical, and financial health

　　Pet, home, auto and personal insurance

　　Life insurance

　　Reimbursement for a variety of wellbeing activities, included but limited to gym membership and equipment, personal trainer, massage and so much more!

　　Wellbeing programs that include but are not limited to mental, physical, and financial health

　　We strive to be the place where we can help you build the career you deserve – apply today – YOU belong at Baystate!

　　OUR COMPENSATION PHILOSOPHY

　　We offer competitive total compensation that includes pay, benefits, and other recognition programs for our employees. The base pay range shown above considers the wide range of factors that are considered in making compensation decisions including knowledge/skills; relevant experience and training; education/certifications/licensure; and other business and organizational factors. This base pay range does not include our comprehensive benefits package and any incentive payments that may be applicable to this role.

　　For more information, please visit us online at: baystatehealthjob.com or interact with us socially at facebook.com/BaystateCareers or on Twitter @BaystateCareers.

　　All correspondence can be directed to:

　　Precious Coley, Talent Acquisition

　　[email protected]

　　The responsibilities of the manager include oversight of Desktop, Deployment & Asset Management, and our Services teams with hiring, training, and supervising our remote and on-site workers, and directing operations for our partners. A successful manager is an independent thinker with excellent leadership, observational, and analytical skills. Ultimately, the Manager, I&T Service Delivery is purposeful and has a strong working knowledge of the services work being performed.

　　He/she establishes policies and procedures regarding how problems are identified, documented, distributed, and resolved. He/she assists with evaluating new information systems, products or services and suggests changes to existing support models to service our partners better. Along with his/her senior management, develops long and short-range plans for optimizing and expanding services directed at facilitating the use of systems or applications provided by Baystate Health. He/she will make recommendations regarding staffing requirements to best support the hospitals operation.

　　The Manager, I&T Service Delivery utilizes pro-active rounding to develop relationships with our partners and takes feedback to analyze the nature of issues reported, and to identify trends and develop permanent solutions. The incumbent works with other I&T leaders in recommending changes that would alleviate or eliminate partner concerns. He/she contributes to the development and monitoring of capital and operating budgets, and ensures expenditures remain within budgetary goals.

　　Responsibilities:

　　Managing staff supporting all Baystate hospitals, our medical practice offices, and partner home locations.Continually analyzing operations and staff performance to increase partner satisfaction.

　　Consult with different departments on a scheduled basis by rounding on floors and attending Tier meetings to develop a trusted relationship and establish impactful improvement strategies.

　　Utilize our partners common characteristics like work groups, roles, demographics, etc. to personalize the service approach and effectively meet their business needs.

　　Provide guidance and mentoring to staff by setting targets and business goals and working alongside the team to achieve these goals.

　　The incumbent negotiates vendor services (i.e., maintenance contracts, service training, parts, service manuals, test equipment, and other support services) for new and post warranty equipment and looks for cost saving opportunities.

　　He/She analyzes service performance through various statistical and reporting methods.Tracking and analyzing trends, implementing improved processes and procedures that enhance quality of service and to help prevent future problems.

　　Assists with the recruitment and onboarding process, schedules training sessions, and workshops for new and existing staff members to enhance and grow their knowledge and support capabilities.

　　Contributes to the development of the yearly budgets.Monitors capital and operating budgets, ensuring all expenditures remain within budgetary goals.

　　Minimally Required Experience:

　　Minimum 6-8 years Technical Support experience supporting a large institution.

　　Preferred Experience:

　　Three to five (3-5) years managerial responsibilities, including, but not limited to, recruiting, orienting, training, scheduling, mentoring, evaluating, promoting and terminating employees, and managing the day-to-day operations of a service support team (preferably in a Healthcare environment).

　　Skills:

　　-Must be motivated, innovative, creative, organized, and proactive. Ideal candidate would have led a services organization and had implemented substantial process improvements leading to partner satisfaction.

　　-Has demonstrated strong interpersonal, organizational, and administrative skills along with excellent communication and presentation skills, both oral and written.

　　-Strong leadership, negotiation, and conflict management skills, along with experience in dealing effectively with people at all different organizational levels.

　　-Self-motivated and able to work with little or no guidance or supervision.

　　-Ability to work well in a team environment that values contributions and information sharing

　　You Belong At Baystate

　　At Baystate Health we know that treating one another with dignity and equity is what elevates respect for our patients and staff. It makes us not just an organization, but also a community where you belong. It is how we advance the care and enhance the lives of all people.

　　DIVERSE TEAMS. DIVERSE PATIENTS. DIVERSE LOCATIONS.

　　Education:

　　Associates of Science, GED or HiSET (Required)

　　Certifications:

　　Equal Employment Opportunity Employer

　　Baystate Health is an Equal Opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, marital status, national origin, ancestry, age, genetic information, disability, or protected veteran status.

　　Ab out Baystate Health

　　Baystate Health (BH) is one of New England’s leading and largest integrated health care organizations, serving a population of nearly one million people throughout western New England. With roots dating back to the founding of Springfield City Hospital in 1873, Baystate Health has been providing high-quality and compassionate health care in western Massachusetts for more than 145 years. With more than 12,000 employees, a medical staff of nearly 3,100 physicians, and a net patient service revenue of more than $1.4 billion, the ever-growing health system includes five Massachusetts hospitals and the Baystate Mary Lane Outpatient Center in Ware:

　　Baystate Medical Center in Springfield

　　Baystate Children’s Hospital (located at Baystate Medical Center)

　　Baystate Franklin Medical Center in Greenfield

　　Baystate Wing Hospital in Palmer

　　Baystate Noble Hospital in Westfield