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Manager, Internal Audit
Manager, Internal Audit-March 2024
Guatemala City
Mar 27, 2026
About Manager, Internal Audit

  About Conduent:

  Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes for our clients and the millions of people who count on them. You have an opportunity to personally thrive, make a difference and be part of a culture where individuality is noticed and valued every day.

  Job Description:

  Job Purpose Summary

  The IT Audit Manager, Corporate Audit Services (CAS), reports functionally to the IT Audit Director/Sr. Director and is responsible for assisting in the development of the internal audit plan, supervising audit staff, and participating in the planning, execution, and reporting of audit engagements. Will assess governance, risk management, and internal controls to identify improvements and facilitate development of appropriate management remediation plans. Common tasks include providing on-the-job training for audit staff, independently creating audit planning files, workpapers, and draft reports, and reporting to audit senior leadership.

  Key Responsibilities and Accountabilities

  General

  Demonstrate excellent presentation, written, and interpersonal communication skills.

  Communicate with audit staff, audit senior leadership, and IT management clearly and concisely.

  Independently oversee and manage audit planning documents, supporting evidence, workpapers, and draft audit reports/memos.

  Provide day-to-day guidance and constructive feedback to audit staff to facilitate their growth and development.

  Independently lead and organize internal auditee/client meetings during all phases of an engagement.

  Planning

  Assist audit leadership in the execution of risk assessments and development of the audit plan.

  Develop effective and efficient scheduling for audit engagements within assigned scope of responsibility.

  Perform engagement-level risk assessments to identify key objectives, associated risks, and mitigating controls based on audit scope.

  Apply sound judgment in scoping and planning IT audits and advisory reviews.

  Identify and assess complex IT risks and provide advice to management regarding understanding and treatment of these risks.

  Assist audit leadership in establishing and implementing policies for the internal audit.

  Adhere to the requirements of the IPPF when planning and conducting engagements.

  Execution

  Manage and execute 3-5 complex IT audits simultaneously, including reviews of cyber security, existing production applications, systems currently being developed, technology infrastructure, and specialized or emerging technologies.

  Assess the controls over application processes, physical and logical security; systems acquisition and development; system and network infrastructure; system architecture; change management; computer operations; and production support.

  Effectively frame and discuss engagement results, their impact, and recommendations with audit leadership and relevant stakeholders.

  Ensure audit reports clearly communicate identified risks, issues, recommendations, and management corrective actions.

  Prepare informative presentations on IT and/or process risk to share with senior leadership.

  Develop data analyses and provide management with proper context of potential risk exposure due to control weaknesses.

  Develop, implement, and monitor project plans to ensure engagement delivery in accordance with project budgets and timelines.

  Track and communicate progress towards established engagement goals and milestones to all stakeholders.

  Perform quality assurance review of work papers to ensure compliance with Internal Audit standards.

  Facilitate and monitor corrective action taken by management to remediate Findings and Opportunities identified during audit engagements.

  People Management

  Adjust own management style to fit specific circumstances.

  Analyze own strengths and weaknesses to maximize personal contribution to the mission and goals of the IA department.

  Provide coaching and identifies opportunities to enhance the professional development of IA team members.

  Assist staff in defining performance goals; provides constructive and timely feedback in accordance with Conduent HR practices.

  Participate in recruiting new talent to Internal Audit.

  Demonstrate cultural sensitivity and leverages and promotes diverse viewpoints.

  Relationship Management

  Develop and maintain trusted relationships with all relevant stakeholders.

  Serve as the “face” of audit engagements and cultivate partnerships with audit stakeholders.

  Lead engagements with emphasis on a high degree of customer service and team orientation.

  Work to remove departmental barriers and to maximize the effectiveness of the internal audit department.

  Communicate with credibility and impact.

  Job Specifications & Competencies

  Critical Competencies

  Solve Problems

  Communicate Clearly and Effectively

  Possess Business Acumen

  Possess Risk and Process Knowledge

  Relevant Areas of Knowledge

  The list of relevant knowledge areas that follows is a broad, representative list of knowledge and technical skill areas relevant to this position. It is generally expected that this position would possess or demonstrate solid knowledge in some of the areas listed below.

  IIA International Professional Practices Framework and Code of Ethics

  Relevant risk and control frameworks (e.g., COSO Internal Control, COSO ERM, COBIT, ISO 31000 Risk Management, ISO 27000 Information Security)

  IT governance

  IT infrastructure and operations

  Payment technology and transmission methods (e.g., Real Time Payments, ACH)

  Reporting on Controls at a Service Organization – SOC1/SOC2

  Data analysis and continuous monitoring (e.g., PowerBI, Tableau)

  Fraud risk and fraud risk management

  Business continuity management

  Proficiency in standard business computer applications (e.g., Microsoft Office, project management)

  Overall awareness and working knowledge of Artificial Intelligence (AI) technologies and applications (e.g., Robotic Process Automation, Machine Learning, Natural Language Programming, GenAI, ChatGPT)

  Specialty Skills/Knowledge

  Auditing across large scale investment organization, performing risk and data analysis, delivering high quality audit reports, and communicating to senior leaders on results and corrective action.

  Professional audit or information security certifications preferred (CIA, CPA, CISA, CISSP, SANS GIAC, etc.).

  Experience in a “Big 4” accounting / consulting firm environment.

  Post-secondary degree (e.g., MBA).

  Experience in a recognized process improvement discipline (e.g., Six Sigma, Lean, CMMI).

  Audit risk and control experience in general and application control environments, including information security, identity and access management, incident analysis, database security, operating system analysis, logging and monitoring and change management.

  Strong analytical, technical, and auditing skills with exposure to operational, financial, and compliance audits.

  Data analysis and visualization technology (Tableau, PowerBI)

  Ability to work on multiple tasks and manage priorities and workload as part of an agile team. Qualifications

  BA/BS in Technology, Information Systems, Cybersecurity, or related field of study.

  4-6 years of experience in performing and leading complex information technology audits.

  Advanced English Speaker

  Ability to travel up to 30%Preferred (Optional)

  Professional audit or information security certifications preferred (CIA, CPA, CISA, CISSP, SANS GIAC, etc.).

  Experience in a “Big 4” accounting / consulting firm environment.

  Post-secondary degree (e.g., MBA).

  Experience in a recognized process improvement discipline (e.g., Six Sigma, Lean, CMMI).

  Closing:

  Conduent is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

  People with disabilities who need a reasonable accommodation to apply for or compete for employment with Conduent may request such accommodation(s) by clicking on the following link, completing the accommodation request form, and submitting the request by using the "Submit" button at the bottom of the form. For those using Google Chrome or Mozilla Firefox please download the form first: click here to access or download the form (https://downloads.conduent.com/content/usa/en/file/conduent-applicant-adaaa-referral-form.pdf) . You may also click here to access Conduent’s ADAAA Accommodation Policy (http://downloads.conduent.com/content/usa/en/document/cdt_adaaa_accommodation_pol.pdf) .

  At Conduent, we value the health and safety of our associates, their families and our community. Under our current protocols, we do not require vaccination against COVID for most of our US jobs, but may require you to provide your COVID vaccination status, where legally permissible.

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