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Manager, Homeless Outreach
Manager, Homeless Outreach-March 2024
Philadelphia
Mar 29, 2026
About Manager, Homeless Outreach

  Horizon House is an Equal Opportunity Employer (M/F/Veteran/Disability/Sexual Orientation/Gender Identity).

  Returning Applicant?

  Manager, Homeless Outreach

  Req Code:2023:2832-001

  County:Philadelphia County, PA

  FT/PT:Full Time

  Location:2832-Chronic Homeless Out

  Schedule:Monday- Friday 8:30 am- 4:30 pm (flexible)

  Job Description/Essential Functions:

  Horizon House, Inc. is a nationally recognized provider of services to adults with support needs due to developmental disabilities, behavioral health issues, and substance abuse. Horizon House is Pennsylvania's oldest psychiatric rehabilitation agency. Since 1952, we have been dedicated to helping people with mental illness, drug and alcohol addictions, developmental/intellectual disabilities, and homelessness to stabilize their lives and to help them live as independently as possible in the community. With over 100 locations throughout South and North Eastern Pennsylvania and the state of Delaware, Horizon House provides services to a diverse population focusing on individual strength and choice.

  Currently, we are seeking a full time Homeless Outreach Manager to work in our Homeless Services Division. The position has the responsibility for coordinating  all operations of the Coordinated Evening Outreach, Chronic Homeless Initiative, and Emergency Code Outreach Initiatives. The incumbent will represent the Agency by making presentations to key City stakeholders and ensure compliance with all applicable contract regulations and agency policies and procedures. Other responsibilities include the following:

  Coordinating and oversee the delivery, flow and availability of appropriate services for clients.Accurately completing and submitting, within specified timeframes, all reports required by city and state funding agencies.Coordinating referrals with other agencies/facilities to meet the needs of the client.Compiling statistical information on client movement and number of contacts made during outreach.Representing the agency and participate in all activities related to outreach activities of the city.  Cooperate with all efforts of the city's Office of Adult Services/Office of Emergency Shelter and Services to coordinate and monitor activities of these programs.Developing and maintaining schedules for staff of Coordinated Evening Outreach and Sidewalk Ordinance programs.  Also coordinate schedules for Emergency Code Outreach Project.Assisting with program planning and development sessions.Reviewing and auditing client's file ensuring that documentation is complete and clinically sound. Maintain and coordinate program documentation to include assessments, service plans and progress notes.

  Job Qualifications:

  B.A. degree in Human Services/Social Sciences, Healthcare or a related field, and 4 years of experience in the MH/MR or related field, at least 1 years of supervisory experience; or any combination of experience, education or training that would provide the level of knowledge, skill and ability required.

  2-3 years substance abuse experience necessary*

  Detail oriented

  Superior assessment skills with comprehensive knowledge behavioral health disabilities, recovery principles and psychosocial rehabilitation practices.

  Excellent communication, and organizational skills.

  Scope:

  Frequent talking and listening.

  Requires the ability to lift, carry, fold, kneel, reach, stack, stoop and bend which may include direct intervention with clients.

  May be required to carry a beeper and respond to emergency situations.

  Requires crisis intervention in emergency situations.

  Must be available for local travel and possess a valid driver's license.

  May require working varied shifts to fulfill the mandate of Emergency Code Outreach Project or to meet program needs.

  May be required to attend training to become a certified agency investigator. May conduct investigations and participate in the agency rotation f on-call investigators. This requires carrying a beeper and responding to investigation hotline calls during on-call beeper coverage.

  Horizon House offers competitive compensation and a comprehensive benefit package including: medical & dental, (9) nine paid holidays, generous paid time off, tuition reimbursement, retirement savings plan, voluntary tax sheltered annuity, transit benefit program, opportunities for advancement and more.To be considered an applicant, please you can apply at  and click on the careers tab.Horizon House, Inc. is an Equal Opportunity Employer * M/F/Veteran/ Disability/Sexual Orientation/Gender Identity

  Horizon House is an equal opportunity employer. In accordance with applicable law, Horizon House considers qualified applicants for positions without regard to  race, color, religious creed, gender identity, marital status, military status, ancestry, national origin, English Limited Proficiency (LEP), age, sex, pregnancy, genetic information, sexual orientation, gender identity or expression, ethnicity, source of income, familial status, domestic or sexual violence victim status, LGBTQ, AIDS or HIV status, union membership,  veteran status, psychiatric disability, other disability or other legally protected status. Reasonable accommodation is available during the application process upon request without penalty.  Horizon House is committed to these principles in our employment practices.

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