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Manager Franchise Support
Manager Franchise Support-March 2024
Canonsburg
Mar 28, 2026
About Manager Franchise Support

  Overview

  Position Summary:

  Essential Job Functions and Responsibilities:

  • Manages and provides administrative support for AMFG, AVPs, Operations, Technical and IT teams.

  • Manages and maintains recognition reports used at varying annual conferences and franchise events.

  • Provides administrative assistance to Linc and TEGG sales support.

  • Prepares and organize for Linc and TEGG Discovery Days.

  • Provides administrative start-up for Linc and TEGG new franchisees.

  • Maintains and prepare training manuals and procedures accordingly.

  • Manages and provides administrative support for Linc and TEGG advanced technical courses, and awards at annual franchise events.

  • Manages and provides administrative support of all Linc and TEGG awards at annual franchise events. (Continuing Education Conference, Principals Meeting, All-Star Diamond Event, and Advisory Council Meetings).

  • Maintains and organizes employee confidentiality agreements.

  • Maintains and works with multiple software programs and systems ensuring accuracy of Linc and TEGG franchise information.

  • Ensures franchise compliance with company’s values, policies, and procedures.

  • Updates and maintains preferred vendors and ABM Procurement with franchise changes.

  • Provides administrative support on trip reports.

  • Responsible for updating and participating on Linc and TEGG confidential operating manuals review committees.

  • Up to 20 percent travel required, including attendance at Continuing Education Conference, Principals Meetings and Advisory Council Meetings as required.

  • Ability to work overtime as needed.

  • Due to the collaborative nature of this role, attendance at the ABMFG office is required 3 days per work week, Tuesdays -Thursdays. Start Date March 1 , 2024 .

  Analytical, Communication, Time Management and Other Skills:

  • Customer service: orally, written and typing.

  • Establishes and maintains effective, collaborative work relationships both internally and externally.

  • Maintains strict confidentiality.

  • Technical competencies such as using computer and available technology.

  • Demonstrates attention to detail.

  • Work habits: maintenance, neatness, and cleanliness of assigned work area; professional personal appearance; regular attendance and promptness in reporting for work.

  • Understands and is familiar with the most widely known and emerging tools, technologies, and social applications.

  • Ability to communicate effectively with customers and maintain positive attitude and good organizational skills.

  • Uses sound judgment and skill to successful identify and resolve problems.

  • Flexibility in the working environment.

  • Demonstrates follow-up skills.

  • Prioritizes regular workload, special tasks, and concurrent projects; allocates time and resources to ensure that work is completed accurately and efficiently within established timeframe and demonstrates follow-up skills with applicable parties.

  • Proficient with Microsoft Office suite.

  • Good listening and interpersonal skills.

  • Self–motivated and team-oriented.

  • Ability to use computer and available technology to input data and process information within several Company systems and portals of data collection.

  Analytical, Communication, Time Management and Other Skills:

  • Customer service: orally, written and typing

  • Establishes and maintains effective, collaborative work relationships both internally and externally.

  • Maintains strict confidentiality.

  • Demonstrates attention to detail

  • Understands and is familiar with the most widely known and emerging tools, technologies, and social applications

  • Ability to communicate effectively with customers and maintain positive attitude and good organizational skills.

  • Uses sound judgment and skill to successfully identify and resolve problems.

  • Flexibility in the working environment.

  • Demonstrates follow-up skills.

  • Prioritizes regular workload, special tasks, and concurrent projects; allocates time and resources to ensure that work is completed accurately and efficiently within established timeframe and demonstrates follow-up skills with applicable parties.

  • Excellent computer skill, including the Microsoft Office Suite (Teams, Outlook, Word, PowerPoint, and Excel).

  • Good listening and interpersonal skills.

  • Self–motivated and team-oriented. Position Summary:

  Essential Job Functions and Responsibilities:

  • Manages and provides administrative support for AMFG, AVPs, Operations, Technical and IT teams.

  • Manages and maintains recognition reports used at varying annual conferences and franchise events.

  • Provides administrative assistance to Linc and TEGG sales support.

  • Prepares and organize for Linc and TEGG Discovery Days.

  • Provides administrative start-up for Linc and TEGG new franchisees.

  • Maintains and prepare training manuals and procedures accordingly.

  • Manages and provides administrative support for Linc and TEGG advanced technical courses, and awards at annual franchise events.

  • Manages and provides administrative support of all Linc and TEGG awards at annual franchise events. (Continuing Education Conference, Principals Meeting, All-Star Diamond Event, and Advisory Council Meetings).

  • Maintains and organizes employee confidentiality agreements.

  • Maintains and works with multiple software programs and systems ensuring accuracy of Linc and TEGG franchise information.

  • Ensures franchise compliance with company’s values, policies, and procedures.

  • Updates and maintains preferred vendors and ABM Procurement with franchise changes.

  • Provides administrative support on trip reports.

  • Responsible for updating and participating on Linc and TEGG confidential operating manuals review committees.

  • Up to 20 percent travel required, including attendance at Continuing Education Conference, Principals Meetings and Advisory Council Meetings as required.

  • Ability to work overtime as needed.

  • Due to the collaborative nature of this role, attendance at the ABMFG office is required 3 days per work week, Tuesdays -Thursdays. Start Date March 1 , 2024 .

  Analytical, Communication, Time Management and Other Skills:

  • Customer service: orally, written and typing.

  • Establishes and maintains effective, collaborative work relationships both internally and externally.

  • Maintains strict confidentiality.

  • Technical competencies such as using computer and available technology.

  • Demonstrates attention to detail.

  • Work habits: maintenance, neatness, and cleanliness of assigned work area; professional personal appearance; regular attendance and promptness in reporting for work.

  • Understands and is familiar with the most widely known and emerging tools, technologies, and social applications.

  • Ability to communicate effectively with customers and maintain positive attitude and good organizational skills.

  • Uses sound judgment and skill to successful identify and resolve problems.

  • Flexibility in the working environment.

  • Demonstrates follow-up skills.

  • Prioritizes regular workload, special tasks, and concurrent projects; allocates time and resources to ensure that work is completed accurately and efficiently within established timeframe and demonstrates follow-up skills with applicable parties.

  • Proficient with Microsoft Office suite.

  • Good listening and interpersonal skills.

  • Self–motivated and team-oriented.

  • Ability to use computer and available technology to input data and process information within several Company systems and portals of data collection.

  Analytical, Communication, Time Management and Other Skills:

  • Customer service: orally, written and typing

  • Establishes and maintains effective, collaborative work relationships both internally and externally.

  • Maintains strict confidentiality.

  • Demonstrates attention to detail

  • Understands and is familiar with the most widely known and emerging tools, technologies, and social applications

  • Ability to communicate effectively with customers and maintain positive attitude and good organizational skills.

  • Uses sound judgment and skill to successfully identify and resolve problems.

  • Flexibility in the working environment.

  • Demonstrates follow-up skills.

  • Prioritizes regular workload, special tasks, and concurrent projects; allocates time and resources to ensure that work is completed accurately and efficiently within established timeframe and demonstrates follow-up skills with applicable parties.

  • Excellent computer skill, including the Microsoft Office Suite (Teams, Outlook, Word, PowerPoint, and Excel).

  • Good listening and interpersonal skills.

  • Self–motivated and team-oriented.

  • Ability to use computer and available technology to input data and process information within several Company systems and portals of data collection.

  Requires travel and attendance at 4 national meetings.

  Qualifications:

  • Bachelor’s degree preferred.

  • 4-6 years’ experience in an administrative or communications role in a franchise support services department.

  • Excellent written and verbal communication skills.

  • Strong analytical and problem-solving skills.

  Physical Requirements:

  • Prolonged periods sitting at a desk and working on a computer.

  • Must be able to lift up to 20 pounds at times.

  • Must be able to walk and stand for extended intervals.

  Benefit Information:

  ABM offers a comprehensive benefits package. For information about ABM’s benefits, visit ABM 2023 Employee Benefits | Staff & Management (https://www.abm.com/wp-content/uploads/2023/08/2023-Recruiting-Flyer-Staff-Mgmt-7.28.23.pdf)

  REQNUMBER: 73606

  All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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