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Manager, End User Technology (IT Service
Manager, End User Technology (IT Service-June 2024
Madison
Jun 12, 2025
About Manager, End User Technology (IT Service

  JOB REQUIREMENTS: Bring YOUR energy to Alliant Energy! At AlliantEnergy, our purpose is to serve customers and build strongercommunities. We are passionate about powering beyond the marketchallenges of today, while powering what\'s next in energy. When ouremployees say \"I am energy\", it means they take pride in the work wedo when disaster strikes, as well as all the days in between. We wantyou to be safe, happy and healthy. That\'s why we prioritize safety,offer volunteer opportunities and provide competitive pay, comprehensivehealth and retirement benefits, tuition reimbursement and paid time off.Alliant Energy is seeking an Manager, End User Technology (IT ServiceDesk and Workstation) to lead our IT Service Desk, Workstation, andVideo Collaboration platforms within our organization. The individualfilling this position will work closely with our business partners tounderstand their technology needs, then capturing and prioritizingassociated work for the team. This position will require takingproactive action on undefined problems and involve facilitation of bothbusiness and technical resources through technology roadmap development.Superb leadership, organizational and communication skills, both verbaland written, with the ability to work in both a team environment and onself-directed tasks are vital. This position will work out of ourMadison, WI or Cedar Rapids, IA office. The successful candidate mustreside in either Iowa or Wisconsin. Job Responsibilities: * Performsall leadership duties including, but not limited to, hiring andrewarding talent, fostering an inclusive and safe workplace, partneringwith employees to set clear goals and expectations, providing timely andspecific feedback on performance, developing improvement plans toaddress performance gaps, addressing conflict with care and respect,identifying opportunities for growth and development, embracing andmodeling a mindset of lifelong learning, ensuring employees report towork fit for duty, adhering to our Code of Conduct and modeling AlliantEnergy\'s Core Values at all times. * Manages the lifecycle of productor service including maintenance, patching, and new versionintroductions. * Leads and participates in technology planningprocesses to align on priorities across IT services. * Focuses onoutcomes and objectives and key results (OKRs) to delivercost-effective, customer-driven technology solutions by developinglong-term strategic relationships with customer and industry leaders. *Responsible to business leaders for development of solutions, scopedevelopment, prioritization, and delivery of systems and functions. *Jointly develops plans and solutions in a timely and cost-effectivemanner and is responsible for ensuring the most effective utilization ofproduct group resources. * Provides leadership and direction for thecommunication and implementation of new practices to increaseorganizational performance and success within IT. * Provides directionto teams and ensures solutions and development options meet customerneeds, are appropriately prioritized, and are delivered in a timely andcost-effective manner. * Leverages Sourcing department and managesvendor relationships and agreements to ensure quality services areprovided in a cost-effective manner and agreed-upon service levels andcontract terms are met. * Engages in other duties as needed thatsupport Alliant Energy\'s Values and helps deliver on our Purpose toserve customers and build stronger communities. Required Qualifications:* 8+ years of professional experience * 3+ years of supervisoryexperience. * Experience in managing and implementing solutions todiverse and complex business problems that enable busin To view the fulljob description please use the link below.https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI4OTQ3Ljg3NzBAYWxsaWFudGVuZXJneWNvbXAuYXBsaXRyYWsuY29t***** APPLICA ION INSTRUCTIONS: Apply Online:https://www.aplitrak.com/?adid=YmJnZW5lcmljLjI4OTQ3Ljg3NzBAYWxsaWFudGVuZXJneWNvbXAuYXBsaXRyYWsuY29t

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