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Manager Consumer Services
Manager Consumer Services-March 2024
Middleton
Mar 28, 2026
About Manager Consumer Services

  JOB REQUIREMENTS: Division Information Spectrum Brands\' Home & PersonalCare (HPC) Appliances business participates on a global basis in smallelectric appliances, shave/groom appliances and beauty appliances. Ourwell- known brands include George Foreman, Black+Decker, Farberware,Breadman, Juiceman, Russell Hobbs and Remington. Our products appeal toconsumer trends for healthy eating, stay-at-home cooking, creatingtoday\'s new hair style and much more. We distinguish our productofferings from the competition by employing forward thinking, innovativetechnologies matched with a strong understanding of consumer needs tobring to market high quality, superior products that delight the enduser.Job Summary The Consumer Services Manager is responsible forproviding leadership, direction and direct consumer support for the HomeAppliance segment of the business. This position will manage the dailyoperations of the contact center(s), including but not limited to callmonitoring, coaching and development, handling escalated calls,suggesting and implementing new processes, warranty support and recallmanagement. This position is also responsible for serving as a keyliaison with Sales, Quality, New Product Development, Supply Chain,Regulatory and Product Planning. The Consumer Services Manager mustensure adherence to procedures, standards, escalations and auditrequirements.Primary Duties & Responsibilities Establishes a clearvision aligned with Spectrum Brands values; sets specific challengingand achievable objectives and action plans; motivates others to balanceconsumer needs and business success. Provide coaching and engage theexternal call centers to continuously provide exceptional service -meeting or exceeding on our metric targets. Support the implementationof new procedures and/or operational changes to support changingbusiness needs. Track, review and respond to consumer complaints andescalations in a manner that drives consumer retention and loyalty.Provides guidance and direction to team members including settingperformance standards and monitoring performance. Analyzes data andother information to make recommendations and implement solutions toresolve issues.... For full info follow application link. SpectrumBrands is an Equal Opportunity Employer that is committed to Inclusionand Diversity. We provide equal employment opportunities (EEO) to allemployees and applicants for employment without regard to race, color,religion, sex, national origin, age, disability or genetics. In additionto federal law requirements, Spectrum Brands complies with applicablestate and local laws governing nondiscrimination in employment in everylocation in which the company has facilities. Spectrum welcomes andencourages applications from people with disabilities. Reasonableaccommodations are available on request for candidates taking part inall aspects of the selection process. Priority may be given to currentemployees or local candidates. ***** APPLICATION INSTRUCTIONS:Apply Online: ipc.us/t/7E886681E0DD454A Qualified females, minorities,and special disabled veterans and other veterans are encouraged toapply.

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