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Manager Clinical Reliability/Performance Improvement
Manager Clinical Reliability/Performance Improvement-February 2024
Chapel Hill
Feb 10, 2026
About Manager Clinical Reliability/Performance Improvement

  Description

  Become part of an inclusive organization with over 40,000 diverse employees, whose mission is to improve the health and well-being of the unique communities we serve.

  Summary:

  The Clinical Reliability and Insight Manager is responsible for overseeing various clinical registries/hospital quality reporting programs and maximizing clinical registry data utilization/interpretation as well as cost savings by proactively identifying areas for improvement, utilizing lean tools and techniques, analyzing and reporting key metrics, communicating continuous improvement activities, and training team members to accomplish the same.

  Strongly prefer candidate with management experience in quality and clinical data analytics.

  Responsibilities:

  1. Process Improvement - Develops continuous improvement strategies by translating business objectives into actionable projects. Communicates and exemplifies the company’s continuous improvement philosophy, vision and expectations. Ensure and drive timely, complete, and accurate clinical reporting for the designated areas by acting as a Lean/Continuous Improvement business partner to all departments and levels, challenging processes, proposing ideas and driving change. Focus on developing and enhancing clinical data insights through sound clinical data analytics and interpretation. Acts as a change agent around continuous improvement opportunities. Develops employee training and development on lean concepts. Develops a lean culture throughout the location and coordinates/executes actions to reach targets. Act as a Project Manager for lean and continuous improvement related projects. Identifies quality improvement opportunities, especially by examining clinical registry data sources and developing insights. Looks for opportunities to maximize efficiency and reduce waste. Designs and leads projects to implement continuous improvement actions and achieve future state. Utilizes measurement systems supporting lean manufacturing philosophy. Tracks and executes cost reduction on process improvements.

  2. Leading Change - Leads people toward meeting the organization's vision, mission, and goals. Ensures that departmental goals match those of the organization and that resources are allocated to meet priorities. Establishes an environment that creates incentives for, and eliminates barriers to, a team environment. Articulates common goals and communicates how individual roles contribute to team success.

  3. Leading People - Proactively assesses the need for change and obtains resources to implement change initiatives. Communicates effectively and appropriately. Takes action to ensure that employees fully understand their roles, responsibilities and performance standards/expectations and provides ongoing feedback and support. Treats everyone in a manner that demonstrates fairness and consistency. Serves as a role model by demonstrating commitment to innovation and continuous improvement in organizational performance.

  4. Results Driven - Exceeds departmental and organizational goals and customer expectations. Participates in decision making that produce high-quality results by applying knowledge, analyzing problems, and calculating risks. Consistently conveys that customers are the highest priority. Communicates in a manner that promotes and sustains customer satisfaction and encourages others to do the same. Understands the overall financial performance of the organization and applies financial concepts and practices to establish and maintain realistic budgets. Uses financial information to monitor budgetary responsibilities.

  Other Information

  Education Requirements:

  ● Bachelor’s degree in an appropriate discipline.

  Licensure/Certification Requirements:

  ● No licensure or certification required.

  Professional Experience Requirements:

  If a Bachelor's degree: Five (5) years of experience.

  If an Associate's degree: Nine (9) years of experience.

  Knowledge/Skills/and Abilities Requirements:

  Strongly prefer candidate with management experience in quality and clinical data analytics.

  Job Details

  Legal Employer: STATE

  Entity: UNC Medical Center

  Organization Unit: OQE - Clinical Data Management

  Work Type: Full Time

  Standard Hours Per Week: 40.00

  Salary Range: $40.04 - $57.56 per hour (Hiring Range)

  Pay offers are determined by experience and internal equity

  Work Assignment Type: Hybrid

  Work Schedule: Day Job

  Location of Job: US:NC:Chapel Hill

  Exempt From Overtime: Exempt: Yes

  This is a State position employed by UNC Health Care System.

  Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

  UNC Health makes reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as applicants and employees with disabilities. All interested applicants are invited to apply for career opportunities. Please email [email protected] if you need a reasonable accommodation to search and/or to apply for a career opportunity.

  Qualified applicants will be considered without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

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