Marqeta is on a mission to change the way money moves. We’re one of the earliest enablers of embedded finance, a market opportunity sized up in the trillions. Our card issuing platform provides unprecedented flexibility and control for companies to issue cards, authorize transactions, and manage payment operations in real time.   Marqeta is powering the most well known brands in the new economy (Block, Cash App, Affirm, Instacart, Doordash, Uber, Walmart, etc). Today nearly 8 out of 10 Americans use a product powered by Marqeta every week. This is the opportunity of a lifetime to work with innovators around the world and unlock equitable financial access for all.

　　As Marqeta’s  Manager, Chargebacks and Disputes, you will oversee, recommend and implement processes in the resolution of chargeback and disputes supporting Marqeta’s European programs. The ideal candidate for this position has a strong background in dealing with EU payment regulations and association chargeback rules, as well as strong team leadership skills.

　　This role will be performed in Warsaw, Poland. We’d love for you to join us!

　　What You’ll Do

　　Evolve the end-to-end disputes strategy and operational tactics to ensure appropriate Network rules, processes and reporting are in place to support disputes activity and evolution. Manage end-to-end Network Dispute process and rules for disputes including the facilitation and management of the arbitration and compliance processes. Provide subject matter expertise to identify and define business needs and requirements to support the development and implementation of operational/technical solutions in support of dispute rules. Provide consulting and guidance to internal and external partners on the interpretation and application of dispute rules. Lead and develop a team comprised of both onshore and offshore team members that includes performance management and productivity management. Ensure a delightful customer experience, ensuring all SLAs are met/exceeded, escalations are placed on a critical path and solutioned quickly. Deliver on V2MOM goals, targets and monitor service quality. What We’re Looking For 

　　Bachelor’s Degree preferred or equivalent combination of education and experience. 7-10+ years related industry experience. Demonstrated ability to achieve results through cross-functional, virtual teams. Ability to prioritize, manage, and deliver on multiple projects simultaneously; highly motivated and able to work against aggressive schedules. Superior communication skills (interpersonal, verbal, presentation written, email) Superior Knowledge of dispute and chargeback trends, rules and regulations including PSD2, GDPR, along with MasterCard, Pulse and Visa Chargeback rules. A strong basis of problem solving and process improvement skills. Highly effective verbal and written communication and presentation skills with all levels of the organization, as well as senior executives and customers. Strong interpersonal and collaborative skills to build partnerships and alliances internally and with external partners at all levels of the organization. Ability to run after problems and find solutions. Ability to leverage technology to drive process improvements. Nice-To-Haves

　　Strong SQL, Database and/or querying skills Your Manager

　　Lisa Valles, Sr. Director of Disputes  Your Team

　　Dispute Operations Card Program Management Recruiter For This Role

　　Steve Pestorich, Senior Staff Recruiter Typical Process

　　Application submission Recruiter phone call Hiring manager video call Virtual “Onsite” consisting of 4-5, 45 min calls Offer! Equal Opportunity, Accommodations, and Privacy

　　Marqeta is proud to be an equal opportunity employer that gives consideration to all qualified applicants, irrespective of any characteristics protected by law. This includes (but is not limited to) race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, genetic information, color, ancestry, and Veteran status. We consider qualified applicants from all backgrounds, without regard to criminal histories, in accordance with applicable legal requirements.

　　Our dedication to diversity and inclusion extends beyond the categories above. Review Marqeta’s ESG Report to see that dedication in action. Fostering an environment where everyone feels valued and respected creates a stronger and more innovative team at Marqeta. We celebrate the unique contributions of each individual and empower all members of our organization. Join us in building a company where diversity thrives and everyone can be their authentic selves.

　　If you require reasonable accommodation for the application process and beyond, please submit this form and we will be more than happy to assist you. Marqeta will make reasonable accommodations for candidates when needed in accordance with applicable law. The Applicant and Candidate Privacy Notice applies to the personal data that you directly provide to us or that we collect during the application and candidate recruitment process.