Lehigh University

　　Lehigh University is an affirmative action/equal opportunity employer and does not discriminate on the basis of age, color, disability, gender, gender identity, genetic information, marital status, national or ethnic origin, race, religion, sexual orientation, or veteran status. Lehigh University provides comprehensive benefits including partner benefits.

　　Responsible for the initiation, control, coordination, oversight, reconciliation and accountability of all event admission ticket sales, ticket sales service charges, parking lot ticket sales, program sales, away game ticket sales. Designs salable seating capacity based on event production data. Provides analysis of sales data to assist in maximizing ticket sales and revenue. Supervises part time Ticket Services personnel. Develops and administers policies and processes for customer service, ticket sales and the organization of the Ticket Services team. Processes all revenue payments and LehighGear.com monthly checks. CBY Background check process for Wage Staff (as necessary for ID Card). Payroll paperwork and process for Ticket Sellers. This position is responsible for the financial aspects of the operation, including daily, weekly, monthly and annual settlement, including working with the university's internal auditor. The Lehigh community takes seriously our commitment to antiracism and The Principles of our Equitable Community (https://www.lehigh.edu/inprv/pdfs/activepdfforms/PrinciplesEquitySheetv2_032212.pdf).

　　Position Number: S75400

　　This position is a Grade: 8-40 with an approximate salary range of $44,820-$53,790 and is subject to change based on experience, skills and qualifications

　　Lehigh University offers a comprehensive and family friendly benefits package which includes but is not limited to Health Care, Retirement and Educational benefits. Information can be found on our website at https://hr.lehigh.edu/benefits

　　Supervision*Provide assignments and instruction to part time staff*Participates in position searches, interviews and recommendations regarding hiring of part time staff*Provides leadership in the direction/supervision of other staff members as well as interns and wage, work-study and/or volunteer personnel: provides work assignments and instructions, communicates performance expectations and checks work to ensure it is completed as required*Participates in professional mentoring of interns and other staff*Conducts program reviews and periodic progress assessments*Promotes diversity commitment in all supervisory responsibilities*Audits and reviews sales by staff to ensure accuracy and a high level of customer service*Hires, supervises, trains, schedules and assigns duties to part-time Ticket Services staff, including wage employees, graduate assistants, and academic interns*Develops policies and processes for ticket sales, customer service, resolving ticket problems and event re-seating issues*Ensures all staff is proficient and knowledgeable of event seating in general and event specific*Oversees staff to ensure compliance with Ticket Services and Athletics Department policies and procedures

　　Administration*Report on status of Athletics, Internal and External revenue accounts to ABS team. Responsible for preparation of all financial forms associated with any financial activity within ABS*Print and distribute (mail or will call) prepaid ticket orders*Point person for collection of data for daily ticket sales reports*Leads analysis of data from ticketing system*Participates in the planning, organization, execution and evaluation of ticket services programming*Maintain NCAA and League compliance requirements*Completes mandatory reports, attends meetings and responds to supervisory requests*Initiates designated areas of seating for season ticket, single event tickets, group sales, presale promotions, promotional and media uses, Artist or rental client holds and other type of holds*Monitors ticket sales to ensure seating areas of an event are sold evenly (dressing the house)*Creates events on the Paciolan computerized ticketing system*Interprets event production and pricing information from rental clients or Athletics staff to determine sightlines, price scaling and to design salable seating capacity for events*Reviews and coordinates event data, requirements and restrictions of the computerized ticket system with ticket system personnel

　　Management*Contributes to the annual planning of objectives, metrics and methodologies*Manages activities including problem identification, problem solving and problem avoidance*Engages in daily decision-making about the allocation of time, resources and talents to programming initiatives*Responsible for the direction, control and reconciliation of ticket sales for away game tickets for contests at other Universities. Submit statement of ticket sales and reconciliation. Direct remittance of sales revenue to other Universities*Mine customer lists for ticket upsells*Audits and coordinates group sales and other types of discount ticket sales*Fulfills ticket requests by and for rental clients, Artists, media and visiting teams*Manage ARMS Player-Guest tickets in accordance with NCAA and Lehigh policies*Provides analysis of sales data to assist in marketing and promotion of events to maximize sales*Prepares all deposits of rental fee income*Leads the creation, processing and tracking of tailgate registrations through the Ticket Services platform*CBY Background check process for Wage Staff (as necessary for ID Card)*Payroll paperwork and process Ticket Sellers*Order and redeposit cash change banks for events as needed*Verify deposits and reconcile indexes in Banner*Manage Athletics side of Paciolan contract*Managerial activities include extensive problem identification, problem solving and problem avoidance*Contributes to the strategic planning of annual objectives, metrics and methodologies of the ticket services function*Engages in daily decision-making about the allocation of time, resources and talents to programming initiatives*Provide leadership in the daily use of the Paciolan platform*Prepare programs for sale, reconcile program sales and deposit revenue

　　Leadership*Improving the use of technology, techniques, execution and productivity*Initiates changes/improvements to enhance efficiency and effectiveness*Identifies and evaluates initiatives aimed at improving current programming and/or staffing expertise*Leads and participates in situational decision-making to effectively mitigate issues, handle contingencies and resolve problems*Educate others regarding policies and enforce policies/procedures pertaining to ticket services programming*Promotes and reinforces departmental mission, vision, values and priorities within and beyond the departmental staff, including public audiences*Serves as point person for researching and implementing new technologies for the ticket services functional unit*Researches, evaluates and implements new/refined technologies, techniques and procedures to creatively improve execution, quality and/or results of programs/events

　　Advancement*Represents Ticket Services and the Athletics Department by the following: Selling tickets to customers in person, on phone and providing customer service through email and during events. Answers phone calls regarding events. Processing ticket orders. Fulfilling complimentary ticket requests for rental clients, student-athletes, r