Managed Care Supervisor

　　Job LocationsUS

　　Overview Position Summary:

　　HearingLife is a part of the Demant Group, a world-leading hearing healthcare group that offers solutions and services to help people with hearing loss connect with the world around them. With over 600 locations across the United States - HearingLife's vision is to make a life-changing difference for people with hearing loss. Our innovative technologies and know-how help improve people's health and hearing. We create life-changing differences through hearing health. This work is done in a manner consistent with the HearingLife Core values:

　　- We create trust

　　- We are team players

　　- We create innovative solutions

　　- We have a can-do attitudeThe Medical Billing/AR Supervisor coordinates and oversees daily activities of the Billing/Collections staff to ensure clean claims are submitted in a timely manner. Responsible for accurate managed care billing, current fee schedules, and coordinates with other departments and clinic staff to promote optimum billing and follow-up practices with specific focus on the reduction of AR, Bad Debt and Denial Prevention. Maintains an efficient Billing and Accounts Receivable (AR) follow-up process for team members. Utilizes supervisory expertise to serve as a resource to staff to provide training, coaching and to resolve trends. Assists the Billing Manager in evaluating productivity and quality of performance against industry benchmarks. Responsible for working collaboratively with all Revenue Cycle functional areas to maximize revenues and identify potential operational process improvement opportunities.Managed Care Supervisor Purpose Statement:

　　To help more people hear better by ensuring the best experience for Team Members and meets the highest standards of patient services while achieving financial growth for HearingLife clinics in a manner consistent with HearingLife's Core Values.

　　Responsibilities Essential Job Functions:

　　- Provides day-to-day supervision of the staff and work activities. This includes measuring and monitoring staff daily productivity and accuracy to ensure peak performance through quantitative and qualitative KPI's.

　　- Reviews and monitors workflows to manage and maintain an efficient billing and collection process.

　　- Review and update existing standards, policies, and processes to create an environment of continuous improvement to promote more effective collection.

　　- Leads the hiring, training, and motivation of employees. Makes effective decisions regarding discipline and changes in employment status.

　　- Provides leadership and motivation by addressing clear expectations.

　　- Prepares and analyzes reporting data, identifies gaps and areas for improvement; makes appropriate changes to process and policies to address those areas.

　　- Works with staff directly to empower and promote creativity and self-development through performance management practices (including but not limited to performance reviews, audits, one-on-one meetings, etc.)

　　- Serves as a resource for/with various departments within revenue cycle, operations and field management to ensure smooth process flow, assist with answering questions, provide education as well as investigate and resolve issues as requested.

　　- Resolves payment and billing issues timely to ensure best practices in follow up and cash flow.

　　- Duties, responsibilities, and activities may change, or new ones may be assigned at any time with or without notice.

　　QualificationsEducation and Experience:

　　- Bachelor's degree preferred. In lieu of degree, a minimum of 3 years of Supervisory experience in medical billing and collections

　　- Knowledge of CMS Guidelines, HIPAA, ICD-10 and CPT coding

　　- Experience with EDI and Claims Clearinghouse functions

　　- Proficient in MS Office specifically Excel and Word

　　- Excellent verbal and written communication skills

　　- Ability to gather, analyze, and interpret data for creation of standard operating procedures and clearly articulate Power Point presentations

　　- Ability to Multi-task and work in a fast-paced environmentSome of our Benefits:- Unwind with Paid Time Off: We value work-life balance. Enjoy company-paid holidays, floating holidays, and more!

　　- Flexible Work Dynamics: Experience the future of work with numerous hybrid and remote opportunities tailored for the modern professional.

　　- Comprehensive Health Benefits: Choose from a diverse range of health insurance plans covering medical, dental, vision, and HSA. Your well-being is our priority.

　　- Invest in Your Future: With our competitive 401(k) Program, your future looks bright.

　　- Exclusive Discounts & Programs: Get special discounts on our products, including hearing aids, for both family and possibly friends. Plus, take advantage of our Employee and Family Purchase Hearing Aid program.

　　- Boundless Growth Opportunities:

　　- DMIT Program: Dive deep into management insights.

　　- Apprentice Program: Learn from the best in the field.

　　- Amplify Leadership Program: Get one-on-one guidance and real-world exposure to grow and excel as a Leader.

　　- A Thriving, Positive Environment: We live our Core Values: We Create Trust, We are Team Players, We Apply a Can-Do Attitude and We Create Innovative S

　　- Empower Your Ambitions: Avail up to $5250 annually with our Education Expense Reimbursement. Keep learning, keep growing!

　　- Refer & Earn: Know someone perfect for the team? Our Team Member Referral Program rewards you with up to $3500 per hire, depending on the role.

　　- Protection for the Unexpected: Enjoy peace of mind with our basic life and AD&D insurance, as well as short-term disability insurance.Come be part of a team where every day brings new challenges, learning, and the opportunity to make a difference. Join us!

　　We are an Equal Opportunity / Affirmative Action employer, all qualified applicants will receive consideration for employment without regard to race, color, religion, sexual orientation, sex, national origin, disability, or protected veteran status.#hearinglife_US

　　#LI-WJ1