Description:

　　This position will provide help desk and technical support:

　　● Provide technical assistance to staff, contractors and interns.

　　● Manage the technical support ticketing queue and escalate as needed.

　　● Respond to and solve “Tier 1 and 2” help desk tickets.

　　○ Includes topics like basic troubleshooting, driver installation, backup

　　instruction, AV cabling, camera operation.* details below

　　● Basic troubleshooting of MacOS operating systems.

　　● Google Enterprise support

　　● SasS support (1password, Zoom, G-Suite, Slack, OKTA, Fleetsmith)

　　● Inventory and Asset Management, Procurement support

　　● Responsible for end-user documentation for technical or repetitive tasks, such as

　　Google Hangout, Skype, AV infrastructure use, conference room use, and

　　speakerphone setup.

　　● Manage Hardware Donation program

　　Qualifications Required

　　● “Power-User” understanding or better of Mac OS X and Ubuntu Linux Operating

　　Systems.

　　● Service-oriented approach: able to anticipate, understand and meet the needs of

　　professionals.

　　● Excellent verbal and written communication skills; ability to communicate with

　　non-technical users.

　　● Ability to successfully manage multiple priorities including urgent tasks.

　　● Be comfortable in a highly collaborative, consensus-oriented environment.

　　● Proven ability to work well on a team, take instruction, and learn from mistakes.

　　● Must be able to lift 20 lbs or more. (Accommodations can be made should this be an

　　issue.)

　　● Familiarity with a scripting language a plus.

　　Skills:

　　Mac OS, JAMF, OKTA, G-Suite, Slack

　　Top Skills Details:

　　Mac OS,JAMF,OKTA,G-Suite,Slack

　　Additional Skills & Qualifications:

　　• A lot more people are coming into the office.

　　• Zoom Rooms are going down,

　　• Needs someone who knows iPad’s, Imini’s, How to setup Zoom rooms. Knows how to handle basic internet connectivity.

　　• 5 days onsite.

　　• 30-50 users in the office. On average 10-20.

　　• Supporting a lot of users via Slack.

　　• In office support exp.

　　Troubleshoot zoom rooms, printers, basic Mac OS administration, familiar with iPads and mac Mini administration, is willing to come into the SF office 5 days a week, and is good at housekeeping (inventory, breaking down/stashing away empty boxes, keeping IT equipment in order

　　Experience Level:

　　Intermediate Level

　　About TEKsystems:

　　We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

　　The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

　　We are an equal opportunity employers and will consider all applications without regard to race, genetic information, sex, age, color, religion, national origin, veteran status, disability or any other characteristic protected by law. To view the EEO is the law poster click here. Applicants with disabilities that require an accommodation or assistance a position, please call 888-472-3411 or email [email protected]. This is a dedicated line designed exclusively to assist job seekers whose disability prevents them from being able to apply online. Messages left for other purposes will not receive a response.