LinkedIn is the world’s largest professional network, built to create economic opportunity for every member of the global workforce. Our products help people make powerful connections, discover exciting opportunities, build necessary skills, and gain valuable insights every day. We’re also committed to providing transformational opportunities for our own employees by investing in their growth. We aspire to create a culture that’s built on trust, care, inclusion, and fun – where everyone can succeed.

　　Join us to transform the way the world works.

　　At LinkedIn, we trust each other to do our best work where it works best for us and our teams. This role offers a hybrid work option , meaning you can both work from home and commute to a LinkedIn office, depending on what’s best for you and when it is important for your team to be together.

　　We are looking for a LTS Support Consultant to join our team in delivering an excellent experience for our enterprise customers. In this role, you will be the customer’s main point of contact for LinkedIn product information and support. You will be responsible for effectively resolving and escalating customer issues while also ensuring customers are utilizing our solutions and tools to meet their Talent objectives. As LTS Support Consultant you are expected to work with a growth mindset. By joining this team, you will embark on an exciting journey of learning, placing the customers first in every interaction & working with stake holders which would eventually contribute to our vision of “Creating Economic Opportunity for every member of the Global Workforce”.

　　Responsibilities :

　　Provide product & technical support to clients using a variety of channels (E-mail, Inbound phone support, Chat) in a contact centre environment

　　Ensure customers are utilising our solutions and tools to meet their needs, as well as suggesting key ways to add value to their overall experience.

　　Work within a queue-support model with specific daily targets on the number of customer contacts completed

　　Analyze and understand clients and their business, answering all product inquiries and questions

　　Establish effective working relationships with managers and co-workers to ensure excellent information flow and feedback on process, policy and product changes that will affect users

　　Document all communication with users and accounts accurately and in a timely manner via system tools

　　Ensure that all issues are escalated appropriately to the correct internal departments and management

　　Onboard and train new customers on Talent Solutions products via phone and webinar

　　Understand, embody and execute LinkedIn’s culture and core values

　　Basic Qualifications :

　　Fluent in German and English

　　12+ months of experience in customer support or account management

　　Preferred Qualifications :

　　Strong passion for helping customers with an empathic and positive approach to provide a world class customer experience

　　Excellent communication skills

　　Experience in technical and product support/troubleshooting

　　Experience working in a SaaS company

　　Experience analyzing data, trends and client information to identify product or service growth opportunities

　　Previous experience working across multiple customer channels (Phone, E-mail, Chat)

　　Experience working with Microsoft Office (Outlook, Word, PowerPoint and Excel)

　　Experience working with CRM tools

　　Experience working with targets (such as Productivity & Customer Satisfaction)

　　*Suggested Skills: *

　　Communication skills

　　Troubleshooting

　　Data analysis

　　Global Data Privacy Notice for Job Candidates ​

　　Please follow this link to access the document that provides transparency around the way in which LinkedIn handles personal data of employees and job applicants: https://legal.linkedin.com/candidate-portal.