Lottery Service Technician II (Santa Rosa/Ukiah County, CA)

　　Location:

　　CA Statewide, CA, US

　　Requisition ID: 14309

　　IGT (NYSE:IGT) is a global leader in gaming. We deliver entertaining and responsible gaming experiences for players across all channels and regulated segments, from Lotteries and Gaming Machines to Sports Betting and Digital. Leveraging a wealth of compelling content, substantial investment in innovation, player insights, operational expertise, and leading-edge technology, our solutions deliver unrivaled gaming experiences that engage players and drive growth. We have a well-established local presence and relationships with governments and regulators in more than 100 countries around the world, and create value by adhering to the highest standards of service, integrity, and responsibility. IGT has approximately 10,500 employees. For more information, please visit www.igt.com (https://c212.net/c/link/?t=0&l=en&o=3466342-1&h=1955860405&u=https%3A%2F%2Fwww.igt.com%2F&a=www.igt.com) .

　　Join the Winning Team!

　　IGT is seeking a skilled Lottery Field Services Technician in the area of Santa Rosa/UkiahCounty, CA. The Lottery Field Services Technician is responsible for servicing IGT equipment at retailer (customer) locations and will be part of our award-winning lottery services organization.

　　IGT employees receive the following employment benefits (all benefits mentioned are subject to policy and eligibility requirements):

　　Company vehicle to take home for work use only (Field Services only)

　　Medical benefits day one of being an IGT employee

　　12 paid holidays plus 2 floating holidays per year

　　3 weeks of paid vacation per year, prorated first year

　　401K with employer match and 100% vested day one

　　Company paid parental leave, life insurance, short term disability and long-term disability

　　Gym membership reimbursement, free identity theft protection, and tuition reimbursement

　　Responsibilities

　　The Field Service Technician is responsible for maintaining and servicing IGT equipment at Retailer (customer) locations. Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

　　Responds to dispatches and drives to customer locations within a specified "zone" to deliver supplies and to install, remove, or repair lottery equipment and communication devices.

　　Responsible for transporting, installing (if applicable), and maintaining IGT equipment, replacement parts, tools, and other equipment in an organized and structured manner.

　　Maintain equipment to promote continuous operation of IGT equipment.

　　Troubleshoot to restore malfunctioning equipment to working order in the field. This may include swapping failed equipment, cleaning and/or minor adjusting of the malfunctioning component.

　　Communicate effectively and efficiently with Dispatchers. Accurately report activity, arrival and departure times and problems, details, and resolutions of failures to Dispatch.

　　Deliver marketing supplies and consumable parts such as paper, ribbons, betslips, etc. and track inventory of these items.

　　Deliver basic training to new Retailers or refresher/remedial training to Retailers who may be performing procedures incorrectly, such as changing paper and ribbon.

　　Complete basic forms for reporting activities, equipment problems, recommendations for improvements to procedures, etc.

　　Attend driver training and follow IGT vehicle policy regarding the use and maintenance of the company vehicle.

　　Qualifications

　　Education Required

　　High School Diploma or equivalent required.

　　Technical or I.T. related training or education is a plus.

　　Experience Required

　　2+ years of electronics, repair, field, or related industry experience.

　　Experience with driving to multiple locations throughout the day

　　Customer service

　　Skills Required

　　Knowledgeable in electronics, data communications, or related area of expertise.

　　Must be able to climb, lift and carry equipment weighing up to fifty (50) pounds.

　　Must be able to sit and drive for prolonged periods of time.

　　Demonstrate dexterity when working with tools and work with moving parts and electrical current.

　　May work at heights for installation of equipment, work in close quarters and/or; be exposed to inclement weather during some installations.

　　Keys to Success

　　• Building collaborative relationships

　　• Decision making

　　• Drive results

　　• Foster innovation

　　• Personal energy

　　• Self-leadership

　　-#LI-LF1

　　IGT is committed to sustaining a workforce that reflects the diversity of the global customers and communities we serve, creating a fair and inclusive culture that enables all our employees to feel valued, respected and engaged. IGT is an equal opportunity employer. We provide equal opportunities without regard to sex, race, color, religion, age, national origin or ancestry, disability, veteran status, sexual orientation, genetic information, gender identity or expression, marital or family status, and any other personal attributes protected by federal, provincial or other laws. We thank all applicants for applying; however, only those selected to interview will be contacted.

　　IGT (NYSE: IGT) is the global leader in gaming. For more information, please visit www.igt.com .