As the nation's largest community credit union, we begin every day focused on delivering superior financial products and services for our 1.3 million members and more than $30 billion in managed assets. Our work has an economic impact as we support our members' financial goals. We are unapologetic about being devoted to our members and the communities we serve. Our business is guided by our people helping people philosophy – which includes our team members.

　　BECU has been in business for more than 85 years, driven by unwavering core values and a dedication to improving the communities we serve. While we have a rich history, the future of our company, accelerated by business and technology transformation, is even brighter. There's never been a better time to work for BECU.

　　To learn more visit becu.org/careers.

　　PAY RANGE

　　The Target Pay Range for this position is $24.90-$30.38 hourly. The full Pay Range is $20.19-$35.96 hourly. At BECU, compensation decisions are determined using factors such as relevant job-related skills, experience, and education or training. Should an offer for employment be made, we will consider individual qualifications. In addition to your salary, compensation incentives are available for the hired applicant. Incentives are performance based and targets vary by role.

　　BENEFITS

　　Employees and their eligible family members have access to a wide array of employee benefits, such as medical, dental, vision and life insurance coverage. Employees have access to disability and AD&D insurance. We also offer health care and dependent care flexible spending accounts, as well as health savings accounts, to eligible employees. Employees are able to enroll in our company’s 401k plan and employer-funded retirement plan. Newly hired employees accrue 6.16 hours of paid time off (PTO) on a per pay period basis based on hours worked (up to a maximum of 160 PTO hours per year) and receive ten paid holidays throughout the calendar year. Additional details regarding BECU Benefits can be found here .

　　IMPACT YOU'LL MAKE:

　　As a Loss Management Specialist I, you will play a vital role in the recovery of monies owed to the Credit Union, making a significant impact on our financial stability and commitment to our members. Your efforts will help ensure the success and growth of our Credit Union, making a difference in the lives of our members and the community.

　　WHAT YOU’LL DO:

　　Compassionate Member Communication : Engage with members in a respectful and empathetic manner, assisting them with their accounts and financial obligations.

　　Delinquency and Recovery Goals : Take ownership of reaching out to delinquent accounts, using your persuasive communication skills to encourage timely repayments and prevent further losses.

　　Analytical Support : Review member accounts and identify opportunities to minimize delinquency and potential loss, taking appropriate actions to address the situation.

　　Information Management : Locate and update member contact information to ensure accurate and current records, supporting effective communication and follow-ups.

　　Documentation and Record-Keeping : Accurately capture and maintain records of member interactions and payment arrangements, ensuring transparency and accountability.

　　Flexible Support : Take on additional duties as needed to support the overall goals and operations of the department, contributing to the collective success of the team.

　　QUALIFICATIONS:

　　Minimum Qualifications:

　　Associate degree or equivalent related experience

　　Minimum one year of experience in collections, financial institution contact center, or retail banking

　　Proficiency in MS Office and database software

　　Ability to prioritize tasks and meet deadlines

　　Excellent verbal and written communication skills

　　Desired Qualifications:

　　Detail-oriented with good organizational skills

　　Ability to work independently and as a team member with discretion and sound judgment

　　Commitment to maintaining confidentiality and handling sensitive information with care

　　EEO Statement:

　　BECU is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, veteran status, disability, sexual orientation, gender identity, or any other protected status.

　　Job Alerts: If you would like to be kept informed of new potential opportunities, click here (https://becu.wd1.myworkdayjobs.com/en-US/External/jobAlerts) . You will be asked to create an account if you do not already have one.

　　From our very beginning, BECU has been about people helping people. As a financial services cooperative, our purpose has and always will be the same: we work together to best serve our members and improve the financial well-being of our community. More than 80 years and one million members later, we're still rooted in our values, practices and mission - and even more passionate about our future.

　　As one of the nation's leading credit unions, we're not driven by profit. We're owned by our members and their interests are at the core of everything we do. Now we're growing faster than ever before--but we'll never forget our roots. To continue doing right by our members, we believe we must first do right by our people. Here, you'll receive the resources and support you need to learn, grow and build a meaningful career. Because we know it's our people who make us special.