Description

At Cargomatic, we are committed to finding new ways to solve complex, real-world problems for our customers. Our approach enables our employees - at all levels, in every role - to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done.

As an Operations Coordinator, you will play a pivotal role in ensuring the smooth and efficient operations of our terminal. Your responsibilities will encompass maintaining exceptional relationships with stakeholders, overseeing daily tasks, optimizing service quality, and fostering a collaborative environment for sustained growth.

Cargomatic was named to the list of Built In Best Places to Work for 2023 and 2024, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees’ success, growth and well-being.

Provide high-level customer service

Driver support

Pickup carrier management

Pickup report management

Coordinate with the dock supervisor and provide support for a successful daily dock launch

Open Job Report Management

Pickup dispatch management

Assign B2B / B2C

Manually build jobs when needed

Provide ETAs when requested

Ad-hoc delivery/pickup coverage

Attend weekly operations meeting

Tracking/Tracing

Input rate adjustments

What You’ll Need

Great communication skills and ability to think on your feet

Demonstrable skills in customer support and satisfaction

Ability to learn and adapt quickly to new concepts and technology

Intermediate to advanced working knowledge of Microsoft Excel

Strong written and oral communication skills

Exceptional problem solving and analytical skills

Comfort with ambiguity and rapidly shifting priorities

Ability to work with a sense of urgency and prioritize daily tasks

Requirements

At Cargomatic, we are committed to finding new ways to solve complex, real-world problems for our customers. Our approach enables our employees - at all levels, in every role - to thrive in an environment of intellectual curiosity, where people are passionate about what they do and support each other to get the job done.

As an Operations Coordinator, you will play a pivotal role in ensuring the smooth and efficient operations of our terminal. Your responsibilities will encompass maintaining exceptional relationships with stakeholders, overseeing daily tasks, optimizing service quality, and fostering a collaborative environment for sustained growth.

Cargomatic was named to the list of Built In Best Places to Work for 2023 and 2024, which recognizes the benefits we offer, our people first culture and commitment to supporting our employees’ success, growth and well-being.

Provide high-level customer service

Driver support

Pickup carrier management

Pickup report management

Coordinate with the dock supervisor and provide support for a successful daily dock launch

Open Job Report Management

Pickup dispatch management

Assign B2B / B2C

Manually build jobs when needed

Provide ETAs when requested

Ad-hoc delivery/pickup coverage

Attend weekly operations meeting

Tracking/Tracing

Input rate adjustments

What You’ll Need

Great communication skills and ability to think on your feet

Demonstrable skills in customer support and satisfaction

Ability to learn and adapt quickly to new concepts and technology

Intermediate to advanced working knowledge of Microsoft Excel

Strong written and oral communication skills

Exceptional problem solving and analytical skills

Comfort with ambiguity and rapidly shifting priorities

Ability to work with a sense of urgency and prioritize daily tasks

­Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app and get 1-tap apply, notifications of AI-matched jobs, and much more.

Robert Half will consider for employment qualified applicants with arrest or conviction records in accordance with the Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act. All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2024 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use .