OPERATIONS OFFICER

　　WHAT IS THE OPPORTUNITY?

　　Responsible for assisting the Operations Manager and Operation Shift Lead by assisting mailroom colleagues with daily tasks and monitoring the department workflow to ensure daily tasks are complete. Assist with cross training within mailrooms and monitoring the performance expectation, and ensuring the operational integrity of assigned function and adherence to Bank policies and procedures.

　　Banking and Investment Services Division

　　Banking and Investment Services plays an integral role in leading the strategic vision and execution of all banking operations. Our servicing and operations professionals partner closely with all of our lines of business to carry out critical functions, including client/deposit servicing, contact center operations, payments processing, and trade and lending operations, while identifying and mitigating risk throughout the organization. Servicing and operations professionals seek to transform and define an integrated support model through automation and cutting-edge digital technologies, to deliver an excellent experience for our clients and businesses.

　　What you will do

　　Maintains safe and clean work environment by educating and directing personnel on the use of equipment, and resources; maintaining compliance with established policies and procedures.

　　Maintain workflow by monitoring steps of the process and maintain quality service by establishing and maintaining standards.

　　Ensure company vehicles are inspected and maintained according to bank policy.

　　Ensure colleagues are informed, by conducting frequent staff meetings.

　　Ensure daily record keeping, attendance, and shifts turnover reports are complete and filed according to the department procedure.

　　Provide input to management on staffing, work schedules and improvements, as business needs change, and schedule colleague’s vacations, so there’s no critical impact to Service level Standards.

　　Collaborate with Internal clients, vendors, and maintain updated knowledge of US Postal Service, FedEx, and UPS regulations.

　　Maintain adequate department supplies and ensure mail equipment maintenance is maintained, to prevent downtime and interruption of mail services

　　Fulfill FastTrack and ASAP request for Mail Services, and communicate to departments and the other Mail Centers on status updates.

　　Must-Have*

　　Bachelor's Degree or equivalent experience

　　At least three years supervisory experience

　　Skills and Knowledge

　　Knowledge of Lockbox Operations, handling client’s remittances using an automated Opex 50/51 extractor.

　　Review remittances for acceptance or rejection of payments, based on processing instructions, while ensuring all assigned work, i.e., envelopes, checks, invoices, credit card voucher and correspondence, is batched correctly and completed in a timely manner.

　　Perform standard closing procedures that may include a quality review to ensure all printed images and reports are legible and ensure re-association, packaging and mailing of client processed remittances meets the various client requirements.

　　Ability to open, sort and process all incoming mail either manually or with the use of a mail sorter and automated capture equipment. Process Incoming Checks • Process and print outgoing check files • Process returned checks daily • Process, track and report returned check disbursements.

　　Strong Data Entry skills • Sorting and preparation of checks for scanning and deposit • Research and answer customer inquiries received via phone, correspondence, and e-mails to resolve problems and ensure customer satisfaction.

　　Maintain customer files and records • Approval of Manual agreements • Approval of E-signature agreements • Scanning of Agreements.

　　Experience with Microsoft

　　Knowledge of Postal Regulation

　　Ability to operate a motor vehicle.

　　Ability to communicate with bank personnel and good writing skills.

　　Ability to function independently and make deadlines and quality standard.

　　Compensation

　　Starting base salary: $24.46 - $36.69 per hour. Exact compensation may vary based on skills, experience, and location. This job is eligible for bonus and/or commissions.

　　*To be considered for this position you must meet at least these basic qualifications

　　The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

　　Benefits and Perks

　　At City National, we strive to be the best at whatever we do, including the benefits and perks we offer our colleagues. Get an inside look at our Benefits and Perks (https://image.emails.cnb.com/lib/fe5e15707c640c78771c/m/10/cbedd856-c2fc-491b-a625-3ab7a0fd9a65.pdf) .

　　INCLUSION AND EQUAL OPPORTUNITY EMPLOYMENT

　　City National Bank is an equal opportunity employer committed to diversity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status or any other basis protected by law.'

　　ABOUT CITY NATIONAL

　　We start with a basic premise: Business is personal. Since day one we've always gone further than the competition to help our clients, colleagues and community flourish. City National Bank was founded in 1954 by entrepreneurs for entrepreneurs and that legacy of integrity, community and unparalleled client relationships continues to be at the heart of our company today. City National is a subsidiary of Royal Bank of Canada, one of North America’s leading diversified financial services companies.

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