Our associates celebrate lives. We celebrate our associates.

　　Consider the possibilities of joining a Great Place to Work!

　　Manage the daily operations of a single Funeral Home location and single line of business. Foster a sense of ownership in the location and pride in the staff, manage costs in a disciplined manner, and encourage profitable case volume growth. Responsible for short-term planning as well as achieving annual sales revenue and production targets, Profit & Loss (P&L) goals, developing a professional and effective staff, and exceeding client family expectations.

　　JOB RESPONSIBILITIES

　　Financial Management

　　Work with Market Leadership to develop annual business plan and budget as well as financial, production and revenue goals. Prepare annual operational and personnel budgets. Communicate Company and Market strategies, values, and goals to staff. Interpret goals into local actionable plans.

　　Collaborate with Finance Field Manager to monitor and understand financial trend, changes, and mechanisms to drive financial goals.

　　Approve expenditures and invoices. Manage overtime to an acceptable expense.

　　Operations

　　Manage the day-to-day operations communicating expectations, delegating workload, and setting priorities ensuring annual goal achievement. Review and revise schedules ensuring on-time services that exceed customer expectations. Resolve escalated customer issues. Assure operations comply with regulations, procedures, and policies.

　　Collaborate with local Management for resource sharing, ideas, and business or operational enhancements. Work with Market Leadership and Corporate Departments on product, process, and technology needs and improvements.

　　Participate in community, civic, or other organizations as a part of the local promotional efforts of the location and the Company

　　Ensure the maintenance of facilities, and grounds are clean, manicured, and working order, budgeting appropriately for repairs including equipment and furniture

　　Plan and implement annual initiatives that may affect resources or goals across locations. Collaborate with stakeholders to understand business needs, resource constraints, and negotiate solutions.

　　Identifies and implements innovative solutions improving efficiencies. Supports change initiatives, maintaining effectiveness when experiencing major changes in work responsibilities or environment; quickly adjusts to work within new work structures, processes, requirements or cultures.

　　Funeral Arrangements & Directing

　　May receive or initiate call to deceased next of kin. Exhibiting concern and empathy, facilitates Arrangements Conference while assessing needs and summarizing desired outcomes. Discusses available life insurance and available benefits, such as Veteran. Promotes funeral, cemetery, and crematory services and merchandise such as catering, flowers, music, and Everlasting Memory products.

　　May preside as Master of Ceremonies (MC) for visitation, funeral, or graveside services in a professional, organized, and caring manner consistent with Company standards. Confirms authorization to proceed with service Arrangements. Present when the casket containing a human body is placed in a grave, crypt, or burial vault and verifies that any personal belongings are removed from the deceased prior to burial per the Arrangements.

　　Leadership and People Development

　　Develop a strong, trusting, and reliable team. Provide oversight, guidance, and coaching including regular informal and formal feedback, identifying developmental needs, and tracking progress. Understand team members career aspirations and provide assignments to develop skills and/or close gaps. Apply a proactive and collaborative management style in order to increase employee engagement and minimize turnover.

　　Responsible for screening candidates (internal and external) and hiring or promoting a skilled and effective staff. Recommends pay increases, special pays, and career advancements.

　　Build effective business relationships across the organizations

　　MINIMUM Requirements

　　Education

　　High school diploma or equivalent

　　Technical diploma in Funeral Services or Mortuary Science preferred

　　Bachelor’s degree in Mortuary Science or other degree as required by state/province law and as prescribed by each state board

　　Certification/License

　　Funeral Director license as required by state/province law and as prescribed by each state boardExperience

　　At least five (5) years’ industry experience with increasing responsibilities

　　At least two (2) years’ experience guiding staff and communicating expectations

　　Prior experience managing people a preferred

　　Budgeting and expense control experience preferred

　　Knowledge, Skills and Abilities

　　Ability to work evenings and weekends

　　Conversant in industry and financial acumen

　　Proficient in MS Office suite

　　Professional interpersonal skills as well as cultural sensitivity and tactfulness to interact with customers to resolve escalated issues

　　Leadership skills and the desire to manage people

　　Cognitive Ability including reason, plan, solve problems, think abstractly and analytical, comprehend complex ideas, learn quickly, learn from experience, and appropriately apply learning to new situations.

　　Process and results oriented, motivated to keep projects moving ahead by removing obstacles and exploring alternatives

　　Ability to create clear presentations and data visualizations to assist in decision-making and problem analysis

　　Must have a positive attitude, a drive to continually advance your understanding of the industry and business, and highly self-motivated

　　Professional written and verbal communication skills including public speaking, collaboration, and negotiation

　　Proficient working knowledge of HMIS, InfoPort, and CarePoint

　　Proficient MS Office Suite skills

　　Ability to work nights and weekends

　　Postal Code: 27012

　　Category (Portal Searching): Operations

　　Job Location: US-NC - Clemmons

　　Job Profile ID: F00276

　　Time Type: Full time

　　Location Name: Frank Vogler & Sons Crematory