DescriptionOlympia Federal Savings employees love the places we work and the communities we serve. In addition to a generous benefit package and opportunities for career growth, OlyFed employees are able to boast about working for an organization with a positive reputation and a proven commitment to our communities.OlyFed prides itself on a history of personal, high-quality service to our customers and community. The spirit of giving is built into our charter and culture. Each year OlyFed dedicates more than 10% of its revenues to community support. In addition to corporate financial contributions, our employees extend the policy of community involvement by donating their time and talents.The Loan Servicing Assistant is responsible for boarding all types of Association loans, SBA reporting, completing updates to core system, assisting the annual escrow account analysis and semi-annual tax payments, as well as assisting with payoffs and modifications.ESSENTIAL DUTIES & RESPONSIBILITIES:Set up new loans in database systems.Complete the SBA processing to ensure monthly reporting and remittance are submitted timely.Onboard, monitor and payoff all PPP loans.Process and reconcile monthly purchased loan payments.Monitor UCC filings and balance general ledger.Maintain the core system as it relates to loans and loan boarding interface.Payoffs and mortgage quotes, consumer and commercial/business loans in accordance within Association policy/procedure guidelines, and state and federal regulatory guidelines .Modification requests including calculate loan terms, prepare documentation, input information into the core system, schedule customer singing appointments and file documentation .Monitor exception, balloon payment, and maturity reports, and other tracking logs.Annual escrow analysis and semi-annual tax payments.Process mortgage payments and loan payment corrections.Process and complete agreements and updates for SCRA requests.Assist with loan servicing departmental projects and other duties and assigned.RequirementsKNOWLEDGE, SKILLS AND ABILITY REQUIREMENTS:Excellent public and customer relations skills to effectively communicate with internal and external customers, determine needs, and maintain confidence and goodwill.Thorough understanding of banking regulations and Association policies and procedures with demonstrated ability to interpret and apply policies and regulations quickly and independently.Organizational skills and composure. Flexibility and adaptability to prioritize a fluctuating workload in a customer-driven environment.Utilize analytical techniques and exercise independent judgment to identify strategies to solve problems and complex customer needs.Exercise customer confidentiality and discretionary judgment.Exceptional written and verbal communication skills including the ability to clearly communicate and explain complex banking, lending and legal regulations and documents.Proficiency in basic computer programs with ability to learn new software.Read, write, speak, and understand English well. Perform basic calculations.QUALIFICATIONS:High school diploma, GED or equivalent skills and training.Customer service experience.Loan origination or servicing of real estate loan experience preferred.Must be bondable.PHYSICAL DEMANDS & WORK ENVIRONMENT/CONDITIONS:Duties are performed in usual office conditions. Ability to operate standard office equipment including personal computer, standard keyboard, 10-key calculator and work a standard shift with repetitive wrist and hand movements. Ability to talk and hear. Ability to stand or sit for extended periods of time. Occasionally lift, move, or carry items up to 15 lbs. Ability to concentrate on the matter at hand, under sometimes distracting work conditions. Requires manual dexterity and