Summary/Objectives

　　Responsible for the supervision and leadership of all assigned personnel, directing the daily operational activities relating to Loan Operations and Loan Servicing. Oversees various loan functions including loan boarding, loan maintenance, file administration, escrow administration, investor reporting, tax and insurance monitoring, payoff processing, and security perfections/releases. Provides customer service to internal and external customers regarding loan related issues. Ensures compliance with all Federal and State regulations and organizational policies, procedures within assigned areas.

　　Essential Functions

　　Supervises the team responsible for boarding new loans to the core system, investor remittance, loan maintenance, loan servicing, tax escrow, insurance, loan payment, collateral, participation loans, construction loans, audit preparation functions, report writing, paid off loans, and accurate document retention functions.Supervises the daily, weekly and monthly workflow by defining the Residential, Consumer and Commercial Loan Operations/Servicing needs, objectives, resources, and collaborates with management to achieve them.Responsible for approval and payment of real estate taxes, insurances, wire transfers and budgetary items established within authority levels.Manages investor reporting for all investor loans. Coordinates and ensures accuracy of sold loan Investor Loan System set-up. Ensures the accurate and timely remittance of monthly payments to investors and reconciliation of custodial accounts on a monthly basis.Ensures compliance with Real Estate Settlement Procedures Act (RESPA) requirements as they pertain to Initial and Annual Escrow Statements.Manages the disbursement of funds from escrow/general ledger accounts and the submission of payments related to Real Estate Taxes, Hazard Insurance, Flood Insurance, and Private Mortgage Insurance premiums.Directs and facilitates preparation of various monthly, quarterly, semi-annual and annual reports for the Board of Directors, Auditors and Regulatory Agencies.Oversees Loan Operations and Servicing documentation and servicing standards. Assists in the review, modification, and/or establishment of procedures and controls as necessary for efficient and cost-effective operation; maintains up-to-date written procedures for the loan operations and servicing areas. Monitors regulatory and policy changes and implements procedures to ensure compliance.Manages tracking of private mortgage insurance (PMI) mortgages to ensure compliance with the Homeowners Protection Act of 1998.Creates review reports for adjustable rate interest rate changes ensuring sound quality control practices are in place and effective.

　　Required Education, Experience and Qualifications

　　Five years of banking experience or in a related fieldBasic knowledge of current lending regulations including federal, state, and local lawsProficient interpersonal relations and communicative skills with an ability to work both independently and collaborativelyWorking knowledge of bank operating policies and procedures which impact Retail and Commercial loan servicesExperience leading and supervising employees in a high paced environmentComprehensive computer experienceStrong oral and written communication skillsIntermediate math skillsExcellent customer service skillsAttention to detail

　　Preferred Education, Experience and Qualifications

　　Bachelors degree in business or a related fieldThorough knowledge of current lending regulations including federal, state, and local lawsDemonstrated leadership and supervisory skillsBasic knowledge of Federal and State loan compliance regulationsNotary License desirable