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Live Chat Supervisor
Live Chat Supervisor-March 2024
Edmonton
Mar 28, 2026
About Live Chat Supervisor

  Is this job for you?

  Do you believe in putting the customer first?

  Are you a team player and do you have an incredible sense of leadership?

  Are you motivated by achievement goals?

  The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our new launched Chat Team.

  Responsibilities

  Reporting to the Chat Operations Manager, theChat Supervisorwill have the following responsibilities:

  Maintain excellence in customer service, client communications and follow up processes

  Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals

  Ensure customer escalations receive proper support and solutions

  Ensure 100% customer satisfaction

  Product knowledge and sales support

  KPI management

  Lead by example, promoting teamwork within all departments

  Understand, implement, and ensure compliance with all Brick Group policies & procedures

  Remote employee management

  Qualifications

  High school diploma or equivalent; post-secondary education an asset

  Two or more years of customer service or sales experience

  Previous retail Supervisory or Senior Associate experience an asset

  Proven track record in customer service, operations, or retail management

  Excellent verbal and written communication skills

  Highly developed problem-solving skills

  Good time management skills and work ethic

  The ability to promote an extreme level of excellence and pride in customer service and store detail

  Flexibility to work any shift, including evenings and weekends, as required

  Why The Brick?

  A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

  Competitive remuneration package that will commensurate with experience

  Career progression potential with plenty of access to ongoing personal and professional development

  Employee discounts

  A dynamic environment to showcase your leadership talents.

  Apply now

  If you’d like to apply for this role, please contact our recruitment team [email protected]

  Attach your CV and tell us why you would be a great fit at The Brick!

  The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

  Connect With Us! (https://careers-thebrick.icims.com/jobs/29625/live-chat-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471194)

  ID2024-29625

  Posted Date11 hours ago(1/24/2024 2:28 PM)

  of Openings1Job LocationsCA-AB-Edmonton

  Job CategoryCustomer Service/Support

  Position TypePermanent Full-Time

  Hourly/SalarySalary

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