Is this job for you?

　　Do you believe in putting the customer first?

　　Are you a team player and do you have an incredible sense of leadership?

　　Are you motivated by achievement goals?

　　The Brick is actively seeking to expand our management team. We need enthusiastic people with a great customer focused attitude! The winning combination of team spirit and desire for career focused growth will ensure a rewarding experience in our new launched Chat Team.

　　Responsibilities

　　Reporting to the Chat Operations Manager, theChat Supervisorwill have the following responsibilities:

　　Maintain excellence in customer service, client communications and follow up processes

　　Recruit, hire and develop staff through coaching, goal setting and conducting performance appraisals

　　Ensure customer escalations receive proper support and solutions

　　Ensure 100% customer satisfaction

　　Product knowledge and sales support

　　KPI management

　　Lead by example, promoting teamwork within all departments

　　Understand, implement, and ensure compliance with all Brick Group policies & procedures

　　Remote employee management

　　Qualifications

　　High school diploma or equivalent; post-secondary education an asset

　　Two or more years of customer service or sales experience

　　Previous retail Supervisory or Senior Associate experience an asset

　　Proven track record in customer service, operations, or retail management

　　Excellent verbal and written communication skills

　　Highly developed problem-solving skills

　　Good time management skills and work ethic

　　The ability to promote an extreme level of excellence and pride in customer service and store detail

　　Flexibility to work any shift, including evenings and weekends, as required

　　Why The Brick?

　　A flexible and comprehensive benefits package, including Health, Dental and Paramedical Services for you and your family

　　Competitive remuneration package that will commensurate with experience

　　Career progression potential with plenty of access to ongoing personal and professional development

　　Employee discounts

　　A dynamic environment to showcase your leadership talents.

　　Apply now

　　If you’d like to apply for this role, please contact our recruitment team [email protected]

　　Attach your CV and tell us why you would be a great fit at The Brick!

　　The Brick is committed to fair and accessible employment practices and will accommodate people with disabilities throughout the recruitment, application, and selection process. If you require an accommodation at any stage of the process, please let the hiring manager know or reach out to [email protected]

　　Connect With Us! (https://careers-thebrick.icims.com/jobs/29625/live-chat-supervisor/job?mode=apply&apply=yes&in_iframe=1&hashed=-1834471194)

　　ID2024-29625

　　Posted Date11 hours ago(1/24/2024 2:28 PM)

　　of Openings1Job LocationsCA-AB-Edmonton

　　Job CategoryCustomer Service/Support

　　Position TypePermanent Full-Time

　　Hourly/SalarySalary