Summary The Licensed Professional Mental Health & Behavioral Health Sciences (MH&BS) Counselor Service Line Manager reports to the Chief of Staff. The MH&BS service line manager supervises managers within the MH&BS service line. The MH&BS manages human and material resources and a variety of mental health programs. This position oversees the mental health services throughout the Northern Arizona VA Health Care System (NAVAHCS). Responsibilities Multi-discipline Announcement: There is one (1) vacancy that can be filled as a Licensed Professional Mental Health Counselor, Psychiatrist, Senior Psychologist Program Manager, or Social Worker Program Manager. Below are the announcement numbers for all disciplines. LPMHC: CBSX-1229452-24-TJ Psychiatrist- CBSX-12229454-24-TJ Senior Psychologist Program Manager - CBSX-12229487-24-TJ Social Worker Program Manager - CBSX-12229491-24-TJ The MH&BS service line manager in collaboration with the medical staff, is responsible and accountable for: - All professional and administrative activities within MH&BS including selection, orientation, and continuing education of staff. - Assuring that all licensed independent practitioners receive education on assessing and managing pain . - Clinically related activities of the service line . - Administratively related activities of the service line, unless otherwise provided by the hospital. - Continuing surveillance of the professional performance of all individuals in the service one who have delineated clinical privileges. - Recommending to the medical executive board the criteria for clinical privileges that are relevant to the care provided in the service line. - Recommending appointment and clinical privileges for each medical staff member of the service line and other requesting privileges within MH&BS. - Assessing and recommending to the relevant hospital authority of site sources for needed patient care, treatment, and services not provided by the service line or health care system. Coordination and integration of services performed outside of the service line, with the concurrent of the Chief of Staff. - Ensuring strategies are implemented to increase supply and shape demand as are defined in the advanced-clinic access principles. - Pulling reports related to provider clinic utilization as mapped to the assigned MCA DSS labor report; ensuring maximum use of provider time to accommodate patient car needs and balance supply and demand based on variation to the system. - Developing backlog reduction plans when delay is occurring, and supply is equal to or less than demand. - Reviewing and reducing appointment types. - Assisting the Group Practice Manager (GPM) in developing and executing a variable contingency plan policy and process within each clinical service/section. - Ensuring adherence to advanced clinic access principles for appointments t include the following: check in/check out, intake/evaluation, rooming, synchronization of all needed information during the face-to-­face time with the provider and follow-up for the next appointment. - Overseeing the consult management process ( ex. education on consult reports, consult business rule implementation, understand types of consults, process, and policy variations, participates in consult COP, and coordinates development of care coordination agreements). - Improves quality of care by achieving: Implementation, monitoring, and successful outcomes of facility-wide performance measures and quality standards established by VHA. Excellence in transitions of care and coordination of care across services including PC, S&D, ED, Acute Care, Community Care, CLC. Excellence in the delivery of care to patients with mental health disorders. - Develops clinical strategies to increase complexity of care delivered, ensure workload capture and assure vesting of all eligible Veterans by: Designing processes to ensure timely documentation of encounters (within 24 hours of encounter). Improving workload capture through pertinent and timely documentation. Overseeing processes to assure that consults/requests for inpatient and outpatient care are clinically completed within mandated timelines. - Assures leadership oversight for effective use of resources by: Providing oversight for budget operations. Becoming knowledgeable of lean processes Improving patient satisfaction scores by effectively using data sources to develop improvement processes. Improving employee satisfaction by effectively using data sources, such as the All-Employee Survey to develop improvement processes. Work Schedule: Monday - Friday, 8:00am - 4:30pm Telework: Not Available Virtual: This is not a virtual position. Functional Statement #: 000000 Relocation/Recruitment Incentives: May be authorized to a highly qualified candidate. Permanent Change of Station (PCS): Authorized Financial Disclosure Report: Not required Requirements Conditions of Employment You must be a U.S. Citizen to apply for this job. Selective Service Registration is required for males born after 12/31/1959. Must be proficient in written and spoken English. You may be required to serve a probationary period. Subject to background/security investigation. Selected applicants will be required to complete an online onboarding process. Must pass pre-employment physical examination. Participation in the seasonal influenza vaccination program is a requirement for all Department of Veterans Affairs Health Care Personnel (HCP). Participation in the Coronavirus Disease 2019 (COVID-19) vaccination program is a requirement for all Veterans Health Administration Health Care Personnel (HCP) - See "Additional Information" below for details. Qualifications Applicants pending the completion of educational or certification/licensure requirements may be referred and tentatively selected but may not be hired until all requirements are met. Basic Requirements: Citizenship. Be a citizen of the United States. (Non-citizens may be appointed when it is not possible to recruit qualified citizens in accordance with VA Handbook 5005, Part II, Chapter 3, Section A, paragraph 3.g.). Education. Hold a master's or doctoral degree in: Clinical Mental Health Counseling; Clinical Rehabilitation Counseling; Clinical Mental Health Counseling and Clinical Rehabilitation Counseling; or a related field, from a program accredited by the Council on Accreditation of Counseling and Related Educational Programs (CACREP). Examples of related mental health counseling fields include but are not limited to Addiction Counseling; Community Counseling; Gerontology Counseling; Marital, Couple, and Family Counseling. CACREP defines the date when graduates are considered to have graduated from a CACREP accredited program. Additional information may be obtained from http://www.cacrep.org/directory/. NOTE: Traditional Rehabilitation counseling programs that are accredited by CACREP do not meet the LPMHC qualification standards as Traditional Rehabilitation counseling differs from Clinical Rehabilitation counseling. Licensure. Persons hired or reassigned to LPMHC positions in the GS-0183 series in VHA must hold a full, current, and unrestricted license to independently practice as a Licensed Professional Mental Health Counselor, which includes diagnosis and treatment. English Language Proficiency. LPMHCs must be proficient in spoken and written English in accordance with VA Handbook 5005, Part II, chapter 3, section A, paragraph 3.j. Grade Determinations: Experience, Education and Licensure. In addition to the basic requirements, candidates must have at least one year of progressively complex experience equivalent to the GS-13 grade level. They must demonstrate possession of advanced practice skills in administration, demonstrating progressively more professional competency skills and judgment. Managing the daily operations of multiple programs, developing and implementing program policies and procedures, or serving as chief or principal counselor to a number of LPHMCs. Responsible for oversight of administrative and programmatic resources and monitoring of outcomes. Preparing reports and statistics for facility and VISN leadership. Demonstrated Knowledge, Skills, and Abilities. In addition to meeting the KSAs for the GS-13 grade level, the candidate must demonstrate all of the KSAs below for the GS-14: 1. Advanced knowledge and skill in management/administration of multidisciplinary mental health programs at complex facilities and/or across multiple sites which includes supervision, consultation, negotiation, and monitoring. 2. Demonstrated global knowledge of mental health counseling practice to develop, maintain, and oversee programs in all settings. 3. Ability to provide consultation on policy implementation, qualification standards, counseling practice, and competency with medical center director, VISN, or national program managers that are consistent with organizational goals and objectives. 4. Advanced knowledge of evidence-based practices and mental health practice guidelines in multiple professional areas, and the ability to use these resources to guide the program staff in providing appropriate treatment interventions. 5. Ability to influence high level officials in adoption of, and conformance to, performance measures, monitors, and other policy guidelines References: VA Handbook 5005/106, Part II, Appendix G43, dated April 3, 2018. The full performance level of this vacancy is GS-14. Physical Requirements: Moderate Lifting, 15-44 pounds, light Carrying, under 15 pounds, use of fingers, walking -2 hours,standing-2 hours, near vison correctable at 13" to 16" to Jaeger 1 to 4, far vison correctable in one eye to 20/20 and to 20/40 in the other eye, ability to distinguish basic colors, hearing (aid permitted), mental/emotional stability required, working closely with others, and working alone. Work Environment: This is a clinical outpatient care or office environment. There are no special demands for the office environment. The clinical work environment will require occasional personal protective equipment, cleaning, sterile procedure and other precautions specified by NAV AHCS Infection Control and Risk Management. Works both alone, and closely with others. Education IMPORTANT: A transcript must be submitted with your application if you are basing all or part of your qualifications on education. Note: Only education or degrees recognized by the U.S. Department of Education from accredited colleges, universities, schools, or institutions may be used to qualify for Federal employment. You can verify your education here: http://ope.ed.gov/accreditation/. If you are using foreign education to meet qualification requirements, you must send a Certificate of Foreign Equivalency with your transcript in order to receive credit for that education. For further information, visit: http://www.ed.gov/about/offices/list/ous/international/usnei/us/edlite-visitus-forrecog.html. Additional Information Receiving Service Credit or Earning Annual (Vacation) Leave: Federal Employees earn annual leave at a rate (4, 6 or 8 hours per pay period) which is based on the number of years they have served as a Federal employee. Selected applicants may qualify for credit toward annual leave accrual, based on prior work experience or military service experience. This credited service can be used in determining the rate at which they earn annual leave. Such credit must be requested and approved prior to the appointment date and is not guaranteed. This job opportunity announcement may be used to fill additional vacancies. This position is in the Excepted Service and does not confer competitive status. VA encourages persons with disabilities to apply. The health-related positions in VA are covered by Title 38, and are not covered by the Schedule A excepted appointment authority. Pursuant to VHA Directive 1193.01, VHA health care personnel (HCP) are required to be fully vaccinated against COVID-19 subject to such accommodations as required by law (i.e., medical, religious or pregnancy). VHA HCPs do not include remote workers who only infrequently enter VHA locations. If selected, you will be required to be fully vaccinated against COVID-19 and submit documentation of proof of vaccination before your start date. The agency will provide additional information regarding what information or documentation will be needed and how you can request a legally required accommodation from this requirement using the reasonable accommodation process. If you are unable to apply online or need an alternate method to submit documents, please reach out to the Agency Contact listed in this Job Opportunity Announcement.