Requisition ID:871860

Store #:003336 LensCrafters

Position:Full-Time

At LensCrafters, we're passionate about bringing people better sight. And it takes thousands of people from all backgrounds to do this.

By joining our team, you'll learn about the optical industry while developing the customer service and sales techniques needed to grow in your career.

This person will support our optical experience inside Macy's department stores in the U.S.

LensCrafters and Macy's relationship is built around a shared mission of providing customers with the highest quality eye care, a passion for style and a broad brand portfolio able to meet diverse customer choices.

The Licensed Optician delivers the brand value proposition helps establish LensCrafters as the premier destination for all vision needs within the community. Creates exceptional value in the lives of customers by delivering legendary customer service perfectly crafted high quality eyewear which exceeds our customers' expectations.

MAJOR DUTIES RESPONSIBILITIES

* Welcome all customers, set expectations with customers

* Custom fit glasses precisely place prescription in lenses

* Acts as a leader in optical acumen

* Take record measurements, accurately adjust/fit eyewear with attention to detail, ensure finished eyewear meets standards customer needs

* Assists team with complex product needs prescriptions

* Accurate thorough use of technology despite time pressure customer volume, exceptional product knowledge, use of appropriate tools

* Proactive, explores root cause of issues, forward thinking, ensures customers are satisfied expectations are exceeded, solution driven

* Ability to multi-task, prioritize manage time with competing priorities

* Strive to achieve exceptional results on Brand KPIs competencies

* Take pride in store appearance, help to keep store clean, attractive organized

* Inform management of safety opportunities; demonstrates safe work practices

* Resourceful, self-motivated with a desire for continual learning, improvement results

* Adhere to company policies procedure, including discounts, promotions inventory management

BASIC QUALIFICATIONS

* High School graduate or equivalent

* State Licensure

* Optical dispensing experience

* Strong customer service skills: communicator, listener team builder

* Knowledge of current store merchandise

* Strong basic math skills

* Awareness of current fashion trends

* Selling skills - ability to use carry an iPAD/tablet

* Familiarity with POS, computers calculators

* Embrace new technology change

PREFERRED QUALIFICATIONS

* Previous customer service retail experience

Pay Range: 25.69-38.27

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Upon request and consistent with applicable laws, EssilorLuxottica will provide reasonable accommodations to individuals with disabilities who need assistance in the application and hiring process. To request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name and contact information so that we may follow up in a timely manner) or email [email protected].

We are an Equal Opportunity Employer. ?All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Minimum Salary: 25.69Maximum Salary: 38.27Salary Unit: Hourly