Summary Marine Corps Community Services (MCCS) is looking for the best and brightest to join our Team! MCCS is a comprehensive program that supports and enhances the quality of life for Marines, their families, and others in the Marine Corps Community. We offer a team oriented environment comprised of military personnel, civilian employees, contractors and volunteers who keep the organization functioning smoothly and effectively. Responsibilities Serves at the circulation desk: registering new users, explaining circulation and library use policies, acting as an agent for the replacement of lost/damaged materials, reserves materials, and clears rotating personnel. Performs limited `ready reference' by answering factual questions involving the use of selected basic reference sources such as dictionaries, encyclopedias, almanacs, on-line databases, and internet. Assists patrons in using on-line catalog, Microsoft Office Programs, on-line databases and the Internet. Processes interlibrary loan requests. Assist customers with questions in reference to online library resources, makerspace equipment and library programming. Presents Library events and programs including, but not limited to book clubs, children's storytimes, craft programs, technological instruction, and other programs based on the interests and needs of the Library community. Programs frequently require the incumbent read selected book club books, study of technology for instruction, or even prepare songs or dances for public performance in the case of children's programs. Shelves returned and new materials following the guidelines of the Semper FindIt System. Shelves magazine and newspapers. Reads shelf where book belongs, rearranging shelves if necessary to prevent overcrowding. Responsible for the operation and upkeep of makerspace equipment, making recommendations for the procurement of new equipment and collecting and reporting metrics on the usage of the makerspace. Compiles daily and monthly statistics, and submits reports regularly. Responsible for opening and closing routines of the facility. Provides World Class Customer Service with an emphasis on courtesy. Assists customers and communicates positively in a friendly manner. Acknowledges customers, smiles and makes eye contact. Asks questions to determine, verify and solve problems. Checks for satisfaction on the quality of goods and services. Takes action to solve problems quickly. Alerts higher level supervisor, or proper point of contact for help when problems arise. Adheres to safety regulations and standards. Uses required safety equipment, and observes safe work procedures. Promptly reports any observed workplace hazards, and any injury, occupational illness and /or property damage resulting from workplace mishaps to the immediate supervisor. Adheres to established standards of actively supporting the principles of the EEO program and prevention of sexual harassment. Performs other related duties as assigned. Requirements Conditions of Employment See Duties and Qualifications EVALUATIONS: Qualifications MINIMUM QUALIFICATIONS: Must be at least 18 years old AND have graduated from high school or been awarded a certificate equivalent to graduating from high school. (Valid documentation will be required upon hire.) One year of customer service experience; library experience preferred. Must be able to accommodate a flexible work schedule to include weekends, holidays, and nighttime. Must be able to perform prolonged standing, walking, reaching, pushing loaded book truck, and frequent light to moderate lifting up to 40 lbs independently. Good organizational skills, knowledge, and experience in clerical and administrative procedures such as managing files and records, compiling statistics. Knowledge in Microsoft Programs to include Word, Excel, PowerPoint, and Access. Demonstrated excellent customer service and interpersonal skills to interact with diverse customers. Please include MONTH/YEAR and HOURS per week for all previous work experience listed on the resume. If there is no indication of time in position, we will credit the minimum. Education Additional Information GENERAL INFORMATION: Applicants are assured of equal consideration regardless of race, age, color, religion, national origin, gender, GINA, political affiliation, membership or non-membership in an employee organization, marital status, physical handicap which has no bearing on the ability to perform the duties of the position. This agency provides reasonable accommodations to applicants with disabilities. If you need a reasonable accommodation for any part of the application and hiring process, please notify the agency. The decision on granting reasonable accommodation will be on a case-by-case basis. It is Department of Navy (DON) policy to provide a workplace free of discrimination and retaliation. The DON No Fear Act policy link is provided for your review: https://www.donhr.navy.mil/NoFearAct.asp. As part of the employment process, Human Resources Division may obtain a Criminal Record Check and/or an Investigative Consumer Report. Employment is contingent upon the successful completion of a National Agency Check and Inquiries (NACI). For all positions requiring access to firearms or ammunition, the Federal Government is prohibited from employing individuals in these positions who have ever been convicted of a misdemeanor crime of domestic violence, or a felony crime of domestic violence adjudged on or after 27 November 2002. Selectees for such positions must submit a completed DD Form 2760, Qualification to Possess Firearms or Ammunition, before a final job offer can be made. Direct Deposit of total NET pay is mandatory as a condition of employment for all appointments to positions within MCCS. This activity is a Drug-free workplace. The use of illegal drugs by NAF employees, whether on or off duty, cannot and will not be tolerated. Federal employees have a right to a safe and secure workplace, and Marines, sailors, and their family members have a right to a reliable and productive Federal workforce. Involuntarily separated members of the armed forces and eligible family members applying through the Transition Assistance Program must submit a written request/statement (may be obtained from the MCCS Human Resources Office) and present ID card with "TA" stamped in red on front of card. ALL ONLINE APPLICATIONS MUST BE RECEIVED BY 1159PM EASTERN TIME (ET) ON THE CLOSING DATE LISTED IN THE JOB POSTING.