Position Information

　　Position Title Library Support Specialist

　　Overview

　　Serve as the initial point of contact for students, faculty, and staff at the single service desk. Assist patrons at service points, computer stations, over the phone, through email, and elsewhere in the library.

　　Essential Duties:

　　Provide customer service and access to available services and resources, such as library account creation, book and technology lending, interlibrary loans, course reserves, faculty document delivery, campus delivery, and print and online resources. Enforce library policies. Provide basic and timely research support to patrons, which involves intermediate-problem solving, independent decision-making, and advanced-problem referrals to librarians and other staff in the library.

　　Answer phones, greet and direct visitors to appropriate areas or person. May act as a liaison through various communicating technologies.

　　Manage all aspects of the library’s course reserve program, which includes the Department of Western Civilization textbook collection, and serves as the bridge between faculty and reserves. Ensure access to library collections. May assist with the integration of new technology solutions into existing library systems and provide tactical and operational support of library systems that support key library functions and services. Responsible for overdue materials and fee management processes and workflows, requiring consistent communication, courtesy, and flexibility to those with unique needs and extenuating circumstances. Serve as the primary contact for faculty document delivery requests and possess a basic understanding of library related copyright law and fair use guidelines.

　　Coordinate the reporting and resolution of technology problems, especially relating to the library’s loanable technology and equipment, and communicate them to the Library Technology Specialist and Head of Technology and Access Services. Promote appropriate technology literacy skills amount library staff and patrons and collaborate with other departments on projects, as assigned. Assist library patrons in their needs concerning hardware, software, research, printing, processing, formatting, product creation, web/email communications, digitization, etc.

　　Plan, prioritize, and assign work to student workers. Assist with training and evaluating student workers to ensure a high quality of work and report any issues relating to unsatisfactory conduct to the Head of Technology and Access Services.

　　Marginal Duties:

　　Compose and produce correspondence and reports.

　　Perform intermediate and advanced computer functions including oversight of library technologies, managing databases, creating, analyzing, integrating and importing linked spreadsheets, creating mail/email, envelope and table merges, creating and editing captions, adding graphics, editing images, footnotes, endnotes, indices, tables of content, creating master documents, and reports using information from several sources.

　　Design and produce reports and research data and information on the internet.

　　Prepare and maintain records, files, and databases, some of which may be confidential. Monitor budgets and other financial activities that may require proficiency with math and bookkeeping through trial balance.

　　Perform all other duties as may be required.

　　Education and Experience Required

　　Associates Degree from an accredited institution.

　　One to two years of prior experience or an equivalent combination of education and experience in a library or education environment.

　　Public service orientation.

　　Excellent written/oral communication skills and effective interpersonal skills.

　　Demonstrated experience as a collaborator and positive team member.

　　Technology savvy as it relates to the library’s information technologies and integrated services, instructional technologies and media services, and technology resources throughout the HELIN consortium.

　　Superior service focus and attitude.

　　Ability and willingness to work collaboratively as a member of a team and to manage multiple and time-critical tasks.

　　Ability to learn and adapt quickly to changing procedures and protocols.

　　Physical Demands

　　Sitting in a normal seated position for extended periods of time.

　　Reaching by extending hand(s) or arm(s) in any direction.

　　Finger dexterity required to manipulate objects with fingers rather than with whole hand(s) or arm(s), for example, using a keyboard.

　　Communication skills using the spoken word.

　　Ability to see within normal parameters.

　　Ability to hear within normal range.

　　Ability to move about.

　　Ability to lift at least 50 lbs. in the form of books, journals, computer hardware, basic furniture, etc.

　　Ability to use both hands adeptly to manipulate various tools, e.g., keyboard, various controllers (mouse, balls, focusing devices, etc.)

　　Ability to either visually or aurally determine fine-tolerance focus of images.

　　Employee Status Full Time

　　Salary Grade 17 (Min. $38,500/Mid. $50,050/Max. $61,600)

　　Salary Information

　　Employees are normally hired between the minimum and the midpoint of a position’s grade range to which a position has been assigned, depending on experience and qualifications.

　　Benefits

　　Providence College offers a comprehensive range of valuable benefits to eligible employees, which are designed to:

　　Promote the health and well-being of you and your family

　　Provide financial security while you are working

　　Build financial resources for retirement

　　Help you balance personal and work responsibilities

　　Provide educational opportunities for you and your family

　　These benefits include but are not limited to health, dental, 403b retirement plan, flexible benefits plan, tuition benefits, employee assistance plan, college paid basic life insurance and long-term disability insurance, and paid time off. To learn more, please visit our Employee Benefits website by clicking the following link: https://human-resources.providence.edu/benefits/

　　Union Status Non-Union

　　Shift:

　　If other, please enter regular schedule.

　　EEO Statement

　　Providence College does not discriminate against any person because of race, color, national and ethnic origin, sex, gender, except where gender is a bona fide occupational qualification, sexual orientation, gender identity, religion, disability, age, veteran status, or genetic information. The College will develop, and from time to time update, an affirmative action program and will insist on a good-faith effort on the part of its employees to comply with the program. The College will request and expect its agents and those with whom it conducts its affairs to meet the commitment of this important program.

　　Posting Detail Information

　　Requisition Number AS903P

　　Closing Date

　　Open Until Filled

　　Special Instructions to Applicants

　　Supplemental Questions

　　Required fields are indicated with an asterisk (*).

　　Documents Needed To Apply

　　Required Documents

　　Resume

　　Cover Letter

　　Optional Documents