Level 2 NOC Technician

　　Location Hauppauge, NY

　　Company Order Number 2696

　　# of openings 1

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　　Custom Computer Specialists is one of the largest Technology Consultants on Long Island, celebrating over 40 years in business! We continue to successfully provide network integration, support services, products solutions, and applications services to our valued clients in the northeast. Our focus is simple...our goal is to make technology easy and to help our clients use it as effectively as possible.

　　Are you looking to take the next step in your IT career? Look no further than Custom Computer Specialists. We have a Level 2 NOC technician position open that offers a wide range of exposure to our clients and the systems that they use! Come join our team!

　　This position is based in our Hauppauge office from Monday thru Friday from 8am-5pm. Access to a vehicle on a daily basis is required.

　　This position does have an additional shift attached, overtime will be paid.

　　This position pays between $45,000 - $55,000 annually. Pay will be based on experience.

　　RESPONSIBILITIES:

　　Remote and on-site desktop and user support using remote support applications.

　　Create/update and escalate user tickets as needed.

　　Acknowledge pre-configured alerts and perform basic and secondary troubleshooting steps to resolve these issues.

　　Intermediate Network Support

　　Load and configure desktop OS for standalone operation and basic network connectivity.

　　Configure and troubleshoot desktop applications and upgrades such as MS Office

　　Perform hardware and software troubleshooting as required based on escalated tickets.

　　Install upgrades and troubleshoot, support and repair simple network connectivity issues at the desktop, including NICs, network connections, and unmanaged hubs/switches within local environments.

　　Install, integrate, troubleshoot and solve network client operation problems.

　　Physical network troubleshooting – drops, switchports, switches needing power cycling, crimping cables, terminating cables, etc.

　　Handle escalations from the level 1 NOC support staff

　　Assist with special projects as assigned which require independent investigation and solutioning.

　　Work directly with external vendors

　　Working knowledge of VMWare & Windows server operating systems

　　QUALIFICATIONS:

　　3-5 years of experience in a Help Desk or User Support environment.

　　PC hardware/software, server hardware and latest operating systems, network connectivity and communications.

　　Knowledge of Windows 7 through Windows 10 and the ability to install integrate and support these operating systems.

　　Ability to troubleshoot SaaS based applications.

　　Be able to install, maintain and troubleshoot MS Office 365 and MS Office 2016/2013/2010/2007.

　　Administer Active Directory users and groups including creation and troubleshooting GPOs.

　　Strong Knowledge of internetworking concepts; TCP/IP, DHCP, DNS

　　Must possess a strong knowledge of client/server environments.

　　Ability to quickly learn and follow complex procedures.

　　Excellent communication, customer service, time management, and organizational skills

　　Professional verbal communication skills a must. Must be able to write and document procedures so they can be easily followed by other teammates.

　　Customer oriented, self-motivated, ambitious, and dedicated team player.

　　Must be able to lift 50 pounds (PCs, monitors, printers, etc. as needed)

　　Custom Computer Specialists Offers:

　　Competitive salaries

　　Comprehensive benefits including:

　　Medical and dental plans

　　Company paid vision and short and long term disability plans

　　Flexible spending programs including Healthcare, Dependent Care, Transit and Parking

　　401K with employer match

　　Tuition reimbursement

　　Onsite fitness center (or gym membership reimbursement for client or satellite based employees)

　　Company paid life Insurance

　　Paid holidays and vacation

　　Technical certification gift card rewards program

　　Come experience our unique culture and see how our “right people, right results” philosophy has led to our outstanding success! We are great place to start your IT career!

　　EEO Statement:

　　Custom Computer Specialists is an Affirmative Action and Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. To request a reasonable accommodation to apply for this position or to enable qualified individuals with disabilities to perform essential job functions, contact [email protected] or 631-864-6699.

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