Ability Analyst - C410AN

　　We’re determined to make a difference and are proud to be an insurance company that goes well beyond coverages and policies. Working here means having every opportunity to achieve your goals – and to help others accomplish theirs, too. Join our team as we help shape the future.

　　The Leave Management Analyst primarily investigates claims to determine if the insured person qualifies for benefits and works with them on a plan to return to work as soon as responsibly possible. The Leave Management Analyst supports our mission of helping our customers rebuild their lives after an unexpected event or illness happens while following corporate claim standards, policies and procedures, and statutory, regulatory and ethics requirements.

　　Locations: Hartford, CT, Lake Mary, FL and Sunrise, FL.

　　Start Date: March 18th, 2024

　　Training Hours: 8:00 AM - 5:00 PM / Monday-Friday Eastern Time Zone

　　Length of Training: 4 Weeks

　　Work Hours After Training: Monday-Friday; core business hours with flexible start and end times

　　This role can have a Hybrid or Remote work arrangement.  Candidates who live near one of our office locations (Lake Mary, FL, Sunrise, FL or Hartford, CT) will have the expectation of working in an office 3 days a week (Tuesday through Thursday).    Candidates who do not live near an office will have a remote work arrangement, with the expectation of coming into an office as business needs arise.

　　Responsibilities Include:

　　Work with internal and external customers to retrieve and relay information relevant to leave management claims.

　　Provide exceptional customer service using professional written and verbal communication skills.

　　Gather information, make sound decisions and draw appropriate conclusions using critical thinking and mathematical aptitude.

　　Utilize business acumen and technical expertise to make ethical decisions based upon a mixture of analysis, experience and judgment, with management oversight.

　　Maintain a dedication to meeting the expectations and requirements of internal and external customers.

　　Help to create a positive team environment that achieves Group Benefit Claims Diversity and Inclusion initiatives and objectives.

　　Qualifications:

　　1+ years of experience providing quality customer service required.

　　Strong organizational and prioritization skills.

　　Exceptional problem solving.

　　Exceptional Critical Thinking Skills.

　　Professional verbal and written communication skills.

　　Continuous Improvement Mindset.

　　Detail oriented with the ability to maintain a high-level of quality and accuracy, while meeting productivity targets in a fast-paced environment.

　　Thrives in a structured team environment.

　　Proficiency in Microsoft Office applications and the ability to navigate multiple systems simultaneously.

　　HS Diploma/GED required; Associate’s or Bachelor’s degree preferred.

　　1+ years of claim experience a plus.

　　Medical terminology is a plus.

　　Additional Information:

　　Training Requirements: As a condition of employment, you will be required to successfully complete a multi-week New Hire Training Course.

　　Internet Connectivity Requirement/Remote Positions : For hybrid positions, we require that (1) you have high speed broadband cable internet service with minimum upload/download speeds of 3Mbps/30Mbps and (2) your Internet provider supplied device is to be hardwired to the Hartford issued router and/or computer. To confirm whether your Internet system has sufficient speeds, please visit http://www.speedtest.net from your personal computer .

　　Compensation

　　The listed annualized base pay range is primarily based on analysis of similar positions in the external market. Actual base pay could vary and may be above or below the listed range based on factors including but not limited to performance, proficiency and demonstration of competencies required for the role. The base pay is just one component of The Hartford’s total compensation package for employees. Other rewards may include short-term or annual bonuses, long-term incentives, and on-the-spot recognition. The annualized base pay range for this role is:

　　$40,685 - $61,027

　　Equal Opportunity Employer/Females/Minorities/Veterans/Disability/Sexual Orientation/Gender Identity or Expression/Religion/Age

　　About Us (https://www.thehartford.com/about-us) | Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories) | Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity) | Benefits (https://www.thehartford.com/careers/benefits)

　　Human achievement is at the heart of what we do.

　　We believe that with the right encouragement and support, people are capable of achieving amazing things.

　　We put our belief into action by ensuring individuals and businesses are well protected, and by going even further – making an impact in ways that go beyond an insurance policy.

　　Nearly 19,000 employees use their unique talents in careers that span a variety of disciplines – from developing the latest technology to creating and promoting our products to evaluating future financial risks.

　　We’re also committed to programs that drive education and support volunteerism, which put human beings first. We do it because it’s the right thing to do, and because when our customers, communities and employees succeed, we all do.

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　　Culture & Employee Insights (https://www.thehartford.com/careers/employee-stories)

　　Diversity, Equity and Inclusion (https://www.thehartford.com/about-us/corporate-diversity)

　　Benefits (https://www.thehartford.com/careers/benefits)

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