Discover Vanderbilt University Medical Center: Located in Nashville, Tennessee, and operating at a global crossroads of teaching, discovery, and patient care, VUMC is a community of diverse individuals who come to work each day with the simple aim of changing the world. It is a place where your expertise will be valued, your knowledge expanded, and your abilities challenged. Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and where your diversity of culture, thinking, learning, and leading is sought and celebrated. It is a place where employees know they are part of something that is bigger than themselves, take exceptional pride in their work and never settle for what was good enough yesterday. Vanderbilt’s mission is to advance health and wellness through preeminent programs in patient care, education, and research.

　　Organization:

　　VUMC Business Education

　　Job Summary:

　　JOB SUMMARY

　　Consults with Revenue Cycle customers to determine the most appropriate and effective solutions to address team, organization, role-specific performance improvement, and/or engagement under occasional guidance. Uses probing questions to determine root cause of issue or need for team building, organizational development, engagement, or learning. Understands how to assess, design, develop, implement and evaluate workplace learning or engagement independently.

　　Come build the future of learning with us. At VUMC, you will use your creativity and expertise to create learning experiences that ensure VUMC employees are equipped with the knowledge and skills they need to excel in their roles. You will work with our clients to develop engaging, informative, and accessible instructor-led and self-paced training. Training content ranges from learning new systems to foundational concepts within Revenue Cycle.

　　Experience with Articulate Storyline/Rise and MS Teams preferred. Knowledge of Revenue Cycle or financial experience desired.

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　　KEY RESPONSIBILITIES

　　• Consults with customers in Revenue Cycle to determine appropriate solutions for business need.

　　• Conducts needs analysis to determine performance/engagement objectives.

　　• Uses information obtained in analysis to create program or solution that meets the need of customer.

　　• Implements solution or program based on appropriate design.

　　• Reviews, evaluates and reports program or solution effectiveness.

　　• May provide direction to those in supportive roles within the department.

　　• Focuses in one or more of the following areas: Learning Design, Learning Development, Learning Technology, Classroom and Virtual Facilitation, Learning Evaluation and Measurement, and/or Workforce and Cultural Engagement.

　　• The responsibilities listed are a general overview of the position and additional duties may be assigned.

　　TECHNICAL CAPABILITIES

　　• Instructional Design (Intermediate): The systematic development of specifications using learning and instructional theory to ensure the quality of instruction.

　　• Adult Learning Theory (Intermediate): Knowledge of the principles and practices of providing instruction to the adult learner. Able to focus adult learning goals and the ability to direct their own learning.

　　• Training Needs Analysis (Intermediate): A process of collecting information about a proposed learning program. A needs analysis addresses the following issues: restating the request, stating the business need, identifying the performance gap, conducting a task analysis, describing the learners, describing the learning environment, and identifying the project constraints.

　　• Consulting (Intermediate): The capability, normally based on a specific expertise, to influence others, manage the relationship and deliver results for a client in a professional manner.

　　Our professional administrative functions include critical supporting roles in information technology and informatics, finance, administration, legal and community affairs, human resources, communications and marketing, development, facilities, and many more.

　　At our growing health system, we support each other and encourage excellence among all who are part of our workforce. High-achieving employees stay at Vanderbilt Health for professional growth, appreciation of benefits, and a sense of community and purpose.

　　Core Accountabilities:

　　Organizational Impact: Executes job responsibilities with the understanding of how output would affect and impact other areas related to own job area/team with occasional guidance. Problem Solving/ Complexity of work: Analyzes moderately complex problems using technical experience and judgment. Breadth of Knowledge: Has expanded knowledge gained through experience within a professional area. Team Interaction: Provides informal guidance and support to team members.

　　Core Capabilities :

　　Supporting Colleagues:- Develops Self and Others: Invests time, energy, and enthusiasm in developing self/others to help improve performance e and gain knowledge in new areas.- Builds and Maintains Relationships: Maintains regular contact with key colleagues and stakeholders using formal and informal opportunities to expand and strengthen relationships.- Communicates Effectively: Recognizes group interactions and modifies one's own communication style to suit different situations and audiences. Delivering Excellent Services:- Serves Others with Compassion: Seeks to understand current and future needs of relevant stakeholders and customizes services to better address them.- Solves Complex Problems: Approaches problems from different angles; Identifies new possibilities to interpret opportunities and develop concrete solutions.- Offers Meaningful Advice and Support: Provides ongoing support and coaching in a constructive manner to increase employees' effectiveness. Ensuring High Quality: - Performs Excellent Work: Engages regularly in formal and informal dialogue about quality; directly addresses quality issues promptly.- Ensures Continuous Improvement: Applies various learning experiences by looking beyond symptoms to uncover underlying causes of problems and identifies ways to resolve them. - Fulfills Safety and Regulatory Requirements: Understands all aspects of providing a safe environment and performs routine safety checks to prevent safety hazards from occurring. Managing Resources Effectively: - Demonstrates Accountability: Demonstrates a sense of ownership, focusing on and driving critical issues to closure.- Stewards Organizational Resources: Applies understanding of the departmental work to effectively manage resources for a department/area.- Makes Data Driven Decisions: Demonstrates strong understanding of the information or data to identify and elevate opportunities. Fostering Innovation:- Generates New Ideas: Proactively identifies new ideas/opportunities from multiple sources or methods to improve processes beyond conventional approaches.- Applies Technology: Demonstrates an enthusiasm for learning new technologies, tools, and procedures to address short-term challenges.- Adapts to Change: Views difficult situations and/or problems as opportunities for improvement; actively embraces change instead of emphasizing negative elements.

　　Position Qualifications:

　　Responsibilities:

　　Certifications:

　　Work Experience:

　　Relevant Work Experience

　　Experience Level:

　　3 years

　　Education:

　　Bachelor's

　　Vanderbilt Health recognizes that diversity is essential for excellence and innovation. We are committed to an inclusive environment where everyone has the chance to thrive and to the principles of equal opportunity and affirmative action. EOE/AA/Women/Minority/Vets/Disabled