Job Description Summary

　　Join us at GE Additive as an Expert Technical Support Engineer. We're leaders in Additive Manufacturing, seeking a skilled individual to provide advanced troubleshooting and solutions for our global customers.

　　As the Expert Technical Support Engineer, you will be the driving force behind fault finding, root cause analysis, and advanced troubleshooting of our products, with a special focus on EBM technology. You will act as the first point of escalation for complex process and material-related service cases. In this role, you will establish best practices, faultfinding methods, and provide guidance to our Field Service Engineers, contributing to the overall success of our service offerings.

　　Job Description

　　Roles and Responsibilities

　　Lead advanced troubleshooting, focusing on EBM technology.Be the top escalation contact for process and material-related cases.Define faultfinding methods for FSEs.Professionally engage global customers.Collaborate with the Regional Service Team on escalated cases.Act as a resource for the entire Service team.Support Field Service Engineers with training.Create content for training and service materials.Analyze field cases for systemic issues.Lead advanced fault finding using 8D method.Provide third-level customer support.

　　Required Qualifications

　　Bachelor's degree in Material Science Engineering or equivalent on-the-job experienceProficient in root cause analysis and troubleshooting.Understanding of additive manufacturing and service business.Strong communication skills.

　　Desired Characteristics

　　Proficiency in English; Swedish/German a plus.Strong interpersonal and leadership skills.Effective problem-solving abilities.Project management and collaboration skills.

　　About Us

　　At GE Additive, we continue to work every day to bring the transformative power of advanced manufacturing to businesses around the globe. Through our own extensive experience incorporating additive technologies into our production process, we recognize the value and possibilities it brings to modern design and manufacturing challenges.

　　GE is an Equal Opportunity Employer where inclusion matters. Employment decisions are made without regard to race, color, religion, national or ethnic origin, sex, sexual orientation, gender identity or expression, age, disability, protected veteran status or other characteristics protected by law.

　　We offer

　　GE supports and encourages flexible working arrangements, where possible, and recognizes the benefits to employees of having a positive work-life balance. As a new joiner to GE Additive, we are pleased to be able to offer you the following in your benefit fund, which you then can tailor to meet your individual needs:

　　• company pension plan, supplemental health insurance,

　　• long service awards, invalidity and death insurance,

　　• holiday storage and fitness subsidy.

　　Additional Information

　　Relocation Assistance Provided: No