Discover. A brighter future.

　　With us, you'll do meaningful work from Day 1. Our collaborative culture is built on three core behaviors: We Play to Win, We Get Better Every Day & We Succeed Together. And we mean it - we want you to grow and make a difference at one of the world's leading digital banking and payments companies. We value what makes you unique so that you have an opportunity to shine.

　　Come build your future, while being the reason millions of people find a brighter financial future with Discover.

　　Job Description:

　　Responsible for implementing strategies and system improvements to support Card Acquisition business operations. Utilizes data to identify opportunities to enhance efficiencies, foster collaboration, and problem solve issues. Actively manages and escalates risk and customer-impacting issues within the day-to-day role to management and bring said issues through the full life-cycle of the problem management framework.

　　What You'll Do

　　Implement strategies and systems improvements to support business operations.Execute controls on regular cadence and support internal and external audits.Collaborate cross functionally to build scalable processes, identify bottlenecks and propose solutions to enhance efficiencies.Drive continuous improvement in campaign and pricing execution, process building, and test data.Assist in developing the strategic long term planning of operational infrastructure while maintaining the ability get the day to day done successfully.

　　How You'll Do It

　　Assess root causes and solutions for issues that arise.Lead performance improvement implementations.Partner with internal teams and external partners to define implementation requirements and timelines.Collaborate with Legal, Compliance, and Risk partners to ensure solutions are within regulatory guidelines.Ensure operational readiness for all implementations, technology, and process changes.Identify opportunities to improve operations by developing a deep understanding of key processes, analyzing data, and observing workflows to present recommendations.Document processes, process flows, and post-launch validation resultsDrive the development, enhancement, and monitoring of reporting metrics.

　　Qualifications You'll Need

　　The Basics:

　　Bachelor's degree in business, arts and sciences, or related field4+ years of experience in customer service or financial services operationsIn lieu of a degree, 6+ years of experience in customer service or financial services operations

　　Bonus Points If You Have:

　　4+ years of experience in applicable line of business (home loans, deposits, personal loans, student loans), or related fieldExperience working in highly regulated industry which requires executing controls, audits, and interacting with Legal, Compliance and Risk partners.Experience/knowledge using Snowflake, SAS

　　Application Deadline:

　　The application window for this position is anticipated to close on Dec-16-2023. We encourage you to apply as soon as possible. The posting may be available past this date, but it is not guaranteed.

　　Compensation:

　　The base pay for this position generally ranges between $75,500.00 to $127,900.00. Additional incentives may be provided as part of a market competitive total compensation package. Factors, such as but not limited to, geographical location, relevant experience, education, and skill level may impact the pay for this position.

　　Benefits:

　　We also offer a range of benefits and programs based on eligibility. These benefits include:

　　Paid Parental LeavePaid Time Off401(k) PlanMedical, Dental, Vision, & Health Savings AccountSTD, Life, LTD and AD&DRecognition ProgramEducation AssistanceCommuter BenefitsFamily Support ProgramsEmployee Stock Purchase Plan

　　Learn more at MyDiscoverBenefits.com.

　　What are you waiting for? Apply today!

　　All Discover employees place our customers at the very center of our work. To deliver on our promises to our customers, each of us contribute every day to a culture that values compliance and risk management.

　　Discover is committed to a diverse and inclusive workplace. Discover is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or other legally protected status. (Know Your Rights)