DescriptionResponsibilities and Duties:* Spend majority of shift on foot patrol, walking, climbing stairs of the interior and perimeter of the hotel to observe and identify potential security and safety risks or undesirable conditions. Requires verbal communication using pager and two-way radio, bending, stooping and kneeling as in performing CPR.* Maintain order in the hotel, dealing with the welfare of guests, e.g. assisting with door lock problems; coordinate, expedient response to emergency conditions such as fire, safety hazards and threats to life and/or property in a calm, rational and persuasive manner. Handle undesired conduct, violations of hotel policy and civil laws as warranted for the security and safety of hotel guests, employees, patrons and property.* Assist with oversight of safety/security officers on specified shifts, ensuring proper attire (designated hotel uniform), reporting to duty on time and proper coverage of hotel and grounds.* Operate as the designated trainer for the Loss Prevention Department, providing both initial and ongoing guidance and information on department, hotel, and brand policies, best practices, standards, and expectations.* Answer security telephone and safety hotline calls and respond in a timely manner based on priority.* Observe the CCTV monitors for any unusual activity and in the case of suspicious behavior report directly, via radio, to the supervisor on duty; report any alarms similarly.* Use a clear, concise speaking voice, listen with empathy, provide accurate information and document legibly all appropriate incident information.* Memorize and monitor life safety system installed at property including layout of entire building, alarm pull stations, location of fire extinguisher and sprinklers.In addition to performance of the essential functions, this position may be required to perform a combination of the following supportive functions, with the percentage of time performing each function to be solely determined by the Director/Manager based upon the particular requirements of the hotel.* Check employee bags and packages as they exit to ensure no food or property is being removed. Screen persons entering this entrance for purpose and authorization.* Receive, record and store lost and found items. Research and respond to inquiries from guests concerning status of items. Mail out claimed items to owner.* Provide accurate information to inquirers for directions, hours of operation, etc.* Assist in the compiling of records, reports, and statistics necessary for complete and accurate records, including the shift activity log, code book, and the daily shift summary.* Escort guests and employees as required to parking lots, provide same for employees carrying house banks.* Assist guests and employees with door lock problems using moderately complex hand-held electronic apparatus.* Performs other duties as assigned.Specific Job Knowledge and Skills:The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation.Thorough knowledge of the layout of the building, function rooms, and some knowledge of the city and surrounding areas.Knowledge of hotel policy and fire safety procedures.Ability to effectively deal with internal and external customers, some of whom will require high levels of patience, tact and diplomacy to defuse anger and collect accurate information.Ability to listen effectively, speak, read and write clearly to ascertain and document important information.Ability to stand, walk and/or sit and continuously perform essential job functions for duration of shift.Hearing and visual