Lead Front Desk/Manager on Duty, Cambridge, MA

　　Full-time with comprehensive benefits, PTO, & free gym membership!

　　Harvard Recreation, managed by HealthFitness, is looking for a Lead Front Desk/Manager on Duty to work on a collaborative team and assist with front desk and fitness center oversight. In this position, you'll work with and help supervise the front desk team and provide facility oversight at the campus recreation facilities alongside our Management Team. During closing shifts, you will serve as the acting manager and will oversee facility operations and shift accountability. Flexible schedule working 30-40 hours per week onsite.

　　What you'll be doing:

　　Greeting, checking in, and assisting customers. Provides program information services and membership information. Leads and assists front desk team.

　　Hourly facility walk-thru rounds to assess safety and cleanliness. Periodic inventory checks & cleaning of equipment and merchandise.

　　Responding to client and participant requests, comments, or concerns to brings issues to a timely and appropriate resolution. As an emergency situation lead, will manage incidents and complete accident reports as needed.

　　Maintains and updates participant and facility policies. Educates participants on policies and procedures.

　　Opening and closing duties depending on shift hours.

　　Helps with all member service desk administration and processes including phones and membership enrollments. Participates in internal programs, special events, and membership drives. Collects membership fees and performs related recordkeeping.

　　Other duties as needed/assigned.

　　What you'll need to have:

　　High school diploma or GED and 2+ years of in-person customer service experience.

　　Adult CPR/AED/First Aid certification from American Heart Association, American Red Cross or American Safety & Health Institute required within 90 days of hire. Can train onsite & provide certification courses if needed.

　　Personable presence, the ability to lead by example, and accountability skills.

　　Basic computer and point of sale systems knowledge. Ability to navigate electronic onboarding & timecard systems.

　　ABOUT US

　　HealthFitness, a Trustmark company, is a proven leader in providing fitness solutions that engage and connect people both on-site and online, to create a strong community of health. Our work focuses on creating meaningful connections with each of our participants to help them move forward. We foster each individual’s journey by creating communities of health within the organizations we serve – so that everyone is supported. As an employee of HealthFitness you will enjoy a variety of health and financial benefits and receive competitive pay. We provide personal and professional support, training and development and flexible employment opportunities.

　　Comprehensive benefits including Medical/Dental/Vision plans including HSA, PPO and FSA options, retirement/401(k) with including employer matching, fitness and wellness programs incentivized with medical plan discounts, certification reimbursement program, tuition reimbursement, paid new parent leave, paid Holidays and PTO, volunteer paid time off and much more.

　　You may be eligible to receive additional information about the compensation and benefits for this role, which we will provide upon request. You may contact 800-636-3304 or [email protected] for assistance.

　　HealthFitness is committed to leveraging the talent of a diverse workforce to create great opportunities for our people and our business. EOE/AA. Race/Color/Gender/Sexual Orientation/Gender Identity/Religion/National Origin/Age/Disability/Veteran

　　For the third consecutive year we were selected as a Top Workplace by the Chicago Tribune. The award is based exclusively on Trustmark/HealthFitness associate responses to an anonymous survey. The survey measured 15 key drivers of engaged cultures that are critical to the success of an organization.

　　Keywords: customer service, entry level, receptionist, administrative assistant, clerk, greeter, salon, team member, agent, representative, membership, associate

　　Required SkillsRequired Experience