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Lead Field Service Representative
Lead Field Service Representative-March 2024
Milwaukee
Mar 28, 2026
About Lead Field Service Representative

  JOB REQUIREMENTS: Duties and Responsibilties of Job: Daniels Health issearching for a customer service-oriented individual to join us as aLead Field Service Representative. This position is responsible forassisting the Field Service Supervisor with day-to-day supervision offield service representatives. This includes backfilling for anycustomer locations and managing the inspection and servicing of allproducts within an assigned hospital or medical center and providingmanagement support to the field service representatives as needed. TheLead Field Service Representative will team up daily with the FieldService Supervisor, drivers, operations personnel, sales teams, andcorporate support staff to deliver Daniels quality service to ourcustomers. Through this essential service, you help create a saferhealthcare environment for both patients and hospital staff! What willyour job involve? * Backfilling for field service representatives: *Daily travels to hospitals in Milwaukee, Green Bay, and Kenosha area *Arrives on-time at facility in Daniels-appropriate uniform and checks inwith EVS staff on arrival/departure. Checks in and out of shifts usingour time tracking software * Ensures staging area is neat and orderlyand all delivery equipment is in working order * Checks and servicescontainers throughout hospital according to Daily Service Schedule *Exchanges containers, loads transporters with full containers, andtransports full containers to storage area to replace cart with emptycontainers * Stays in consistent communication with field servicesupervisor on quality of containers, issues, and status of serviceschedule * Periodically communicates with nurses, nurse managers,environmental services mangers, and other stakeholder regarding currentneeds * Lifting containers weighing up to 40 lbs * Pushing / pullingwheeled transporters and/or palletized product up to approximately 300lbs * Providing management support for field service representativesincluding but not limited to: * Addresses and resolves concerns *Evaluates service and provides training as needed for field servicerepresentatives * Provides clinical staff training for standard andpremium accounts * Is readily available for servicing emergenciesstate-wide * Shadows representatives as needed to ensure qualityservice * Performing waste audits as needed * Leads and/or assistswith customer installs What are we looking for? * COVID-19considerations: Willingness to be COVID vaccinated necessary! * Beingable to provide personally transportation to various hospitals in theWisconsin area including Milwaukee, Green Bay, and Kenosha. * Someonewith a can-do attitude who is committed to delivering high standards ofcustomer service with the ability to liaison with key internal andexternal stakeholders. The ideal candidate will have previous experienceworking in a labor-intensive job and previous supervisoryresponsibilities. Delivering an integral service to healthcare, this isa hands-on field service role carried out within a hospital setting andwill include heavy lifting from time to time. Why work for us? * Jobstability - as an essential service to healthcare we are non-seasonaland recession proof * Opportunities for overtime - we always need extrahands on deck so overtime opportunities are plentiful * Consistent workhours - Monday - Friday, 1st Shift * Benefits - Full time roles areprovided benefits, sick leave and vacation leave from day one as well asour car mileage program! * Permanent position - This is a Full-timepermanent role of 40 hours per week! * Competitive salary - Thisposition is offering a starting rate of \$20 to \$21 per hour! Who arewe? We are a healthcare service company providing safety systems andmedical waste collection for hospitals, medical centers, surgicalcenters, nu To view the full job description please use the link below https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc0OTI1Ljg3NzBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYW***** APPLICATION INSTRUCTIONS: Apply Online:https://www.aplitrak.com/?adid=YmJnZW5lcmljLjc0OTI1Ljg3NzBAZGFuaWVsc2hlYWx0aGNvbXAuYXBsaXRyYWsuY29t

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