VCA Cairo Animal Hospital is seeking a Lead Client Service Representative!

　　VCA Cairo Animal Hospital is a full-service veterinary medical facility, located in Highland Park, Illinois. Our professional and courteous staff seeks to provide the best possible medical, surgical, hospital and dental care for our highly-valued patients. We are committed to promoting responsible pet ownership, preventative health care, senior wellness care and health-related educational opportunities for our clients. VCA Cairo Animal Hospital strives to offer excellence in veterinary care to Highland Park as well as the surrounding areas.

　　Schedule: Full-time opportunities with flexible scheduling.

　　Location: 1170 Park Avenue W. Highland Park, IL 60035

　　As a member of the VCA team, your mission will be to win the confidence of every pet parent—by delivering an outstanding client experience—so they will partner with us for the lifelong care of their companion animals.

　　ESSENTIAL FUNCTIONS:

　　Customer service functions, including: greeting visitors, answering telephones, and guiding clients and their pets to exam rooms

　　Scheduling and confirming appointments

　　Placing outbound calls for follow-ups and reaching out to prospective clients

　　Presenting and explaining fees, including processing payments

　　Recommending, selecting, and obtaining products and services, including prescriptions

　　Answering questions regarding products and services, including educating clients on general animal husbandry and non-medical pet care (i.e., heartworm prevention, housebreaking, and flea & tick control)

　　Managing medical records, charts, reports and correspondence

　　Cultivate an inclusive work environment and strong hospital culture

　　Work cohesively with hospital management and supervisory teams to aid in the progression of the hospital

　　Help with the interview process for potential new hires and onboard all new associates

　　Conduct staff meetings

　　Provide opportunities for staff to gain more firsthand experience

　　Resolve conflicts in a professional and humble manner

　　Refining and implementing protocols

　　Ensure that VCA polices, guidelines, and recommendations are implemented by all members of the technical staff

　　QUALIFICATIONS:

　　• At least one year of proven past experience helping customers

　　• High School Diploma/GED or equivalent

　　• Excellent listening and communication skills

　　• Compassion for pets and people—as well as awareness and understanding of others’ reactions

　　• Proven decision-making skills to choose the most appropriate course of action

　　• The ability to integrate new information into problem-solving

　　• Proficiency in Microsoft Office

　　• Willingness to work non-traditional hours, including nights, weekends and holidays

　　• The ability to lift up to 40 lbs. and be exposed to hazards associated with pets such as allergies, contagious diseases, noises, odors, bites, scratches, and animal waste

　　VCA adds value to your compensation package with the following:

　　· Competitive wage

　　· Medical, Dental & Vision insurance

　　· Opportunity to teach and mentor

　　· 401(k)

　　· Free wellness subscriptions (Head Space and Lyra Health)

　　· Life and Long Term Disability insurance

　　· Paid Parental leave

　　· Pet care discounts

　　· So much more!!

　　Ready to be part of a team that feels like family? Apply today! We look forward to hearing from you soon.

　　If you are a current associate, you need to apply through our internal career site. Please log into Workday and click on the Career worklet on the landing page or search for Find Jobs.

　　Benefits: We offer competitive compensation along with a comprehensive benefits package, including medical, dental, vision and paid vacation/sick days, 401(k), generous employee pet discounts and more!

　　The information in this position description indicates the general nature and level of work to be performed. It is not designed to be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of associates assigned to this job. Management reserves the right to revise the job description or require that other tasks be performed when the circumstances of the job change (for example, emergencies, change in personnel, workload, or technical development)

　　We are proud to be an Equal Opportunity Employer - Veterans / Disabled. For a complete EEO statement please see our career page at vcacareers.com