Under indirect supervision, assists Clinic Supervisor w/ coaching, mentoring, & monitoring staff performance to ensure efficiency & maximization of resources. Directs & assigns work activities of clerical staff. Provides assistance & serves as liaison between Clinic Supervisor, other departments & staff. Monitors & reviews data to assure appropriate staffing mix to provide adequate staff & provider coverage. Prepares various reports & monthly schedules as necessary. Follows & assists w/ implementation of policies & procedures. Serves as role model to staff & performs variety of clerical & office duties as appropriate.

　　Essential Functions:- Performs all normal duties of a clerk as needed & applicable; monitors service levels & department operations on a real-time basis; assists w/ difficult problems when necessary, refers to supervisor after all appropriate alternatives are exhausted.- Notifies supervisor of any developing process problems/issues that need attention; assists w/ patient complaints; identifies any causes for degraded service levels that need immediate attention; makes recommendations to balance workflow; collaborates w/ supervisor to develop operation strategies.- Prioritizes & coordinates daily workflow & activities of clerical staff; assigns staff as appropriate to perform secondary duties.- Develops work schedules & assignments; assures timecards are accurate & complete; directs & assigns work activities of clerical staff to assure adequate coverage especially during peak hours; schedules & monitors breaks- Serves as clerical resource & contact person to staff as appropriate; acts as spokes-person & liaison for clerical staff to supervisor & medical staff as appropriate.- Meets w/ team to ascertain & coordinate team & individual concerns & issues; represents team issues to supervisors/leadership; meets w/ other leads to discuss common problems & issues & share best practices.- Communicates & educates clerical staff as to policies & changes; ensures clerical staff understand policies & changes.- Collaborates & assists w/ team, leadership & other committees as appropriate to design, plan, coordinate, & implement improvements; identifies & resolves issues around improvements.- Assists supervisor w/ orientation process of clerical staff; works w/ supervisor & appropriate staff to implement training & monitoring measurements; assists in orienting, training, coaching, & mentoring of clerical staff.- Assists supervisor w/ monitoring staff performance which includes the performance evaluation process; provides information to supervisor of employee-s performance; educates & informs staff of standards & expectations; assures departmental & organizational quality of service standards are upheld; works w/ supervisor in identifying potential & existing barriers to maintain standards.- Records, compiles & computes data for routine, special & statistical reports of studies; prepares various reports, monthly schedules as required; works w/ supervisor to develop custom reports as needed; receives member survey results; posts reports for team. - Assures that all clerical equipment in area is operating in acceptable manner; reports malfunctions to appropriate party & follows appropriate procedure for repair within limits of authority; implements corrective measures, enhancements or modifications as instructed.- Demonstrates knowledge, skills, and abilities necessary to provide culturally sensitive care and/or service. - Performs other duties & accepts responsibility as assigned.

　　Basic Qualifications:Experience- Two (2) years working in clerical/customer service environment, with one year in appointment coordination and scheduling related experience.Education- High school diploma; or equivalent combination of education (lesser)&experience may be considered in lieu of requirements.License, Certification, Registration- N/A Additional Requirements:- Ability to provide instructions and relate to patients and staff in pleasant and courteous manner.- Type 40 wpm.- Demonstrated knowledge of and skill in leadership, coordination, organizational skills, group presentations, problem solving, work independently, prioritization, multi-tasking, oral communication, written communication, interpersonal relations, customer service, and conflict resolution.- Demonstrated knowledge of and skill in word processing, spreadsheet, and database PC applications.- Talking to co-workers, customers, outside vendors, and on the telephone.- Reading, writing, speaking and understanding English.- Training/giving and receiving instructions.- Mathematical ability, attention to detail (e.g. organization, prioritization, proofing), concentration and alertness.

　　Preferred Qualifications:- Previous leadership experience in clinical or hospital environment.- Knowledge of KP systems and organizational structure, policy and procedures and operational systems and processes.- Familiarity with interpreting and understanding budgets.- Ability to fluently speak multiple languages.- Post high school coursework in Medical Terminology.

　　COMPANY: KAISER

　　TITLE: Lead Clerk Clinic Scheduler

　　LOCATION: Honolulu, Hawaii

　　REQNUMBER: 1225794

　　External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.