Role Description: Lead Cashier

　　The Cashier role is critical to the overall impression that a customerreceives during their visit to Coach by applying the Coach Service skills atthe Cashwrap. A Cashier's ability to offer friendly, efficient service isvital to ensuring a positive customer experience. Cashiers must be able toassess the store environment, understand the needs of their customer (andany waiting customer) and match their service appropriately.Responsible for:* Creating a lasting impressionGreeting the customer with a smile and eye contact and offering your nameInteracting genuinely and naturally with the customerAct as an ambassador to the Insider Program* Engaging customer in verbal and non-verbal conversation at Cashwrap andwhile in line (if no Cashwrap Supervisor or Line Leader)* Reading cues and determine customer's needs* Demonstrate high level of integrity when capturing customer information suchas name, address, email (as permissible by state law) and maintainpassword confidentiality* Perform cashier end of shift audits in partnership with store management* Verify/approve/complete return process in accordance with Policy* Ensure repairs are processed in accordance with Policy in partnership withmanagement* Ensure all damaged/scrap returns are labeled and ticketed in partnershipwith management* Assist in training and development of Cashiers in partnership withmanagement* Monitor and report any equipment issues to management* Maintaining SKU integrity* Maintaining Cashwrap organization and cleanliness* Suggesting multiple add-ons and selling gift cards* Maintaining media and cash accurately and in compliance with Policy* Delivering product purchases to the customer appropriately

　　Demonstrates the following Knowledge, Skills, Abilities, and Attitudes:* Polite and friendly* Positive attitude and energy* Takes ownership of role* High level of personal and professional integrity* Highly collaborative* Appropriate sense of urgency* Remains balanced and focused and maintains composure under pressure* Awareness of environment at all times (i.e., customer, otheremployees, suspicious behaviors)* Comfortable with technologyWillingness and ability to learn new technology-based proceduresUnderstanding of basic computer system operations* Ability to handle customer concerns and answer their questions appropriately* Ability to partner with management appropriately on customer issues* Ability to multitask and prioritize* Ability to adapt to each customer/ their needs and their style/ relateto their experience (ex)

　　Ability to be efficient without compromising customer serviceAbility to speak knowledgeably and with confidence about productAbility to communicate clearly to a wide variety of customers and overcomelanguage barriersAbility to impact customer decisionsKnowledge of when to be flexible and switch gearsKnowledge of store policies and proceduresKnowledge of and support of the "porter program" policies

　　Additional RequirementsExperience: 1- 3 years of previous cashier experience in a luxury retailservice environment preferred. Possesses current knowledge of fashion trendsand competition in the marketplace.

　　Education: High school diploma or equivalent; college degree preferred.

　　Technical: Knowledge of cash register systems, basic computer skills(including the ability to use iPad/laptop, Mobile POS and Internet),utilize walkie talkie, understand and read price and product release sheets.

　　Schedule: Ability to work a flexible schedule to meet the needs of thebusiness, including nights, weekends, busy seasons, and high retailtraffic and sales days (including but not limited to the day afterThanksgiving, Memorial Day, Christmas Eve, Mother's Day, etc.).

　　Note: This document serves only as a sample of the job duties andresponsibilities and does not include an exhaustive list of all p rformancerequirements.

　　Coach is an equal opportunity and affirmative action employer.

　　Tapestry, Inc. is an equal opportunity and affirmative action employer andwe pride ourselves on hiring and developing the best people. Allemployment decisions (including recruitment, hiring, promotion,compensation, transfer, training, discipline and termination) arebased on the applicant's or employee's qualifications as they relate tothe requirements of the position under consideration. These decisions are madewithout regard to age, sex, sexual orientation, gender identity,genetic characteristics, race,color, creed, religion, ethnicity, national origin, alienage,citizenship, disability, marital status, military status, pregnancy,or any other legally-recognized protected basis prohibited by applicable law.