We are looking for a Data Analyst who will support our customers with insights gained from analyzing data and delivering various data products such as benchmark reports, data trending and predictions. This role will work closely with the customers, Analytics Development team, and may be required to work with Product and Application engineering teams to assess customer needs and collaborate with required teams to deliver solutions.

　　Key Responsibilities:

　　Customer Facing (Remote)

　　Engage with customer on a regular basis to understand their data needs within the scope of Service Channel’s platform products or other data analysis

　　Develop ad hoc reports and BI Dashboards as requested

　　Manage customer benchmarking and in-depth data mining/analytics requests with focus on relevant and key metrics related to its business operations

　　Conduct exploratory investigation on data points to identify areas of concerns and/or importance to customer

　　Present analysis findings and recommendations to customer

　　Manage customer’s requests lists and set customer expectations related to delivery or completion of tasks/requests

　　Facilitate customer’s discussions and schedule follow-up meetings to gather business requirements

　　Document customer requirements and deliverables

　　Act as the liaison between the customer and Service Channel’s data science and analytics team to explain and analyze requirements

　　Secure appropriate sign-offs (as required)

　　Conduct regular project status meetings and send status updates

　　Technical skills

　　Must have strong experience in performing ad hoc analysis in Excel

　　Must have BI report and dashboard development background (Looker or Power BI experience is nice to have)

　　Can perform data analysis on their own using some raw data

　　Can troubleshoot data discrepancies between applications and BI

　　Must have a good presentation skills

　　Must have basic project management skills

　　Must perform general administration to regularly update all project documentation, status, and progress using Jira

　　SQL development experience is preferred

　　Experience in analysis at a SaaS/Software company or within Facilities Management is nice to have

　　About ServiceChannel

　　ServiceChannel is the leading cloud-based service automation platform for facilities management. We offer a single platform to source, procure, manage and pay for repair and maintenance services from commercial contractors. ServiceChannel is well established, but even after almost 20 years we still retain the spirit of a startup. We are primed for success and we are currently on a high growth trajectory. We are committed to crafting a great product for our customers and an extraordinary work environment for our employees to succeed professionally and personally.

　　ServiceChannel helps many of your favorite brands manage their brick and mortar facilities. Our customers are market leaders in the retail, restaurant, grocery, convenience store, fitness, banking, education and health industries. The facilities and store operations teams at CVS, Trader Joe’s, Adidas, Louis Vuitton and Chipotle, among 500 other brands in over 70+ countries, rely on ServiceChannel to deliver the best possible guest and employee experience. We are the leader in our space, and we continue to earn that position by innovating within data analytics, IOT, and machine learning through our market-leading software and services.

　　As a brand that is shaping the future of our industry, we only succeed by recruiting and developing the best talent available. This is a team that is driven to do better, emphasizes continuous improvement, acts with integrity and works together to win together.

　　In 2021, we joined the Fortive group of leading technology companies, united by a common purpose to make the world stronger, safer and smarter. Fortive accelerates ServiceChannel’s growth through extraordinary business systems, cross-industry expertise and employee development resources.

　　We Are an Equal Opportunity Employer

　　Fortive Corporation and all Fortive Companies are proud to be equal opportunity employers. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity or expression, or other characteristics protected by law. Fortive and all Fortive Companies are also committed to providing reasonable accommodations for applicants with disabilities. Individuals who need a reasonable accommodation because of a disability for any part of the employment process should ask to speak with a Human Resources representative to request an accommodation.

　　National: The salary range for this position is $79700 - $147900

　　Base pay offered may vary depending on various factors, including, but not limited to: job-related knowledge; skills; experience; and other eligibility factors such as geographic location. The Total Rewards package includes competitive base pay and an opportunity to enroll in a variety of benefit programs, generally including health insurance, flexible spending accounts, health savings accounts, retirement savings plans, life and disability insurance programs, and several programs that provide for both paid and unpaid time away from work.