Description

　　Under the direction of the Language Services Director, this position is responsible for general office and administrative support to Language Services and Office of the Patient Experience. Duties include providing assistance in accessing medical interpreters via video, phone and/or in-person. Answering and screening calls, offering assistance to walk-ins and keeping track of general office business. Maintains constant communication verbally, via e-mail and written messages with patient advocates. Keeps manager informed on all matters and issues including escalation as needed. Must independently prioritize and complete assignments by following departmental guidelines and university policies.

　　Salary Range: $28.23 - $40.44 / hourlyQualifications

　　Demonstrated great interpersonal skills in treating co-workers as well as customers with respect, courtesy and understanding.

　　Demonstrated great customer service skills through constant helpfulness, willingness to assist in a variety of situations and good listening skills.

　　Communicate in a cheerful and courteous manner.

　　Possess professional telephone skills answering all phones within 3 rings.

　　Ability to organize workflow and in prioritize tasks to complete assignments in a timely and accurate manner.

　　Ability to set priorities, work independently and perform under conditions of frequent interruptions and changing priorities.

　　Possess strong interpersonal skills of CICARE to interact effectively with persons of various social, cultural, economic and educational backgrounds.

　　Proficient in operating Windows software programs to prepare correspondence, charts and spreadsheets with speed and accuracy.

　　Skills in operating a 10 key calculator.

　　Ability to work as part of a team collaborating with colleagues.

　　Ability to lift items up to 50 lbs. Skill in speaking clearly and distinctly uses correct English.

　　Skill in resourcefulness in locating appropriate information for patients and visitors.

　　Ability to interact well with people who are experiencing stress or anger using sensitivity, tact and patience.

　　Ability to keep up-to-date on activities, programs and people connected with the UCLA Health System.

　　Ability to report to work on time and return from breaks promptly on time.

　　Knowledge of medical center policies, procedures, and state laws affecting patients' rights, patients' confidentiality and the serving of subpoenas.

　　Ability to respond to direction from supervisor in a willing and conscientious manner.

　　UCLA Health welcomes all individuals, without regard to race, sex, sexual orientation, gender identity, religion, national origin or disabilities, and we proudly look to each person’s unique achievements and experiences to further set us apart.