Lab Technician, Complaint Investigations Location: Alameda, CA The Technician will be responsible for:

Unpacking boxes safely and sorting the returned products accordingly by product lines.

Investigating returned products to resolve customer complaints regarding their blood glucose meters, strips sensors.

The Technician will document complaint investigations in the Complaint Handling System.

The Technician will also use troubleshooting equipment like, multi-meters, oscilloscopes, test fixtures, microscopes, etc. to complete the investigation.

Perform routine maintenance on individual quality records and ensure equipment used for testing is within validity.

Qualifications:

Diploma or equivalent (such as GED) with Technical experience.

An Associates (Two year) degree in Electrical Engineering or other Science may be considered.

Recent college graduates with a Bachelor’s degree are an ideal fit for this entry level position.

Experience in Medical Device / Biotech Industry with a Technical Background is preferred.

Knowledge of Electronic Troubleshooting is preferred.

Must Have proficient computer skills to navigate Internet programs used, basic Microsoft

Ability to follow written work instructions of SOP’s is required.

Ability to focus while performing repetitive and routine investigations is a must.

Great fit for workers with Inspection and Quality experience.

As an equal opportunity employer, ICONMA provides an employment environment that supports and encourages the abilities of all persons without regard to race, color, religion, gender, sexual orientation, gender identity or express, ethnicity, national origin, age, disability status, political affiliation, genetics, marital status, protected veteran status, or any other characteristic protected by federal, state, or local laws.