We are a leading financial services provider committed to making decisions easier and lives better for our customers and colleagues around the world. From our environmental initiatives to our community investments, we lead with values throughout our business. To help us stand out, we help you step up, because when colleagues are healthy, respected and meaningfully challenged, we all thrive. Discover how you can grow your career, make impact and drive real change with our Winning Team today.

　　Working Arrangement

　　Hybrid

　　Job Description

　　The Opportunity

　　We are seeking a highly skilled and motivated individual to join our team as a L2 Data Applications Support. In this role, you will be responsible for providing technical support for our global Azure data applications, which utilize Azure Data Pipelines with Power BI as the presentation layer. The ideal candidate will possess excellent communication skills, a strong technical background, and the ability to diagnose and troubleshoot issues effectively.

　　Your responsibilities will include:

　　Provide technical support for our global Azure data applications, assisting users with any IT-related issues they may encounter.

　　Interact with users to understand and diagnose problems, ensuring timely resolution and minimal disruption to their workflow.

　　Troubleshoot issues related to Azure Data Pipelines, Power BI, and other components of the data applications.

　　Collaborate with cross-functional teams to resolve complex technical issues and ensure the smooth operation of the data applications.

　　Document and maintain accurate records of reported issues, troubleshooting steps, and resolutions in our ticketing system.

　　Continuously update knowledge base articles and user guides to facilitate self-service support for common issues.

　　Assist in the testing and implementation of system upgrades and enhancements, ensuring compatibility and minimal disruption to users.

　　Provide training and guidance to end-users on system functionality and best practices.

　　What motivates you?

　　You obsess about customers, listen, engage and act for their benefit.

　　You think big, with curiosity to discover ways to use your agile approach and enable business outcomes.

　　You thrive in teams and enjoy getting things done together.

　　You take ownership and build solutions, focusing on what matters.

　　You do what is right, work with integrity and speak up.

　　You share your humanity, helping us build a diverse and inclusive work environment for everyone.

　　What we are looking for

　　Bachelor’s degree in Computer Science, Information Technology, or a related field.

　　Proven experience in a similar technical support role, preferably supporting Azure data applications with Azure Data Pipelines and Power BI.

　　Strong knowledge of Azure Data Pipelines, Power BI, and other relevant Azure services.

　　Familiarity with data pipelines, data integration, and data transformation processes.

　　Excellent communication skills, both written and verbal, with the ability to explain technical concepts to non-technical users.

　　Strong problem-solving and analytical skills, with the ability to think critically and provide innovative solutions.

　　Ability to work independently and collaboratively in a fast-paced, global environment.

　　Strong customer service orientation, with a focus on delivering exceptional support to end-users.

　　Proficiency in using ticketing systems and remote support tools.

　　Relevant certifications (e.g., Microsoft Certified: Azure Data Engineer Associate, Microsoft Certified: Power BI) are a plus.

　　What can we offer you?

　　A competitive salary and benefits packages.

　　A growth trajectory that extends upward and outward, encouraging you to follow your passions and learn new skills.

　　A focus on growing your career path with us.

　　Flexible work policies and strong work-life balance.

　　Professional development and leadership opportunities.

　　Our commitment to you

　　Values-first cultureWe lead with our Values every day and bring them to life together.

　　Boundless opportunityWe create opportunities to learn and grow at every stage of your career.

　　Continuous innovationWe invite you to help redefine the future of financial services.

　　Delivering the promise of Diversity, Equity and InclusionWe foster an inclusive workplace where everyone thrives.

　　Championing Corporate CitizenshipWe build a business that benefits all stakeholders and has a positive social and environmental impact.

　　About Manulife and John Hancock

　　Manulife Financial Corporation is a leading international financial services group that helps people make their decisions easier and lives better. With our global headquarters in Toronto, Canada, we operate as Manulife across our offices in Asia, Canada, and Europe, and primarily as John Hancock in the United States. We provide financial advice, insurance, and wealth and asset management solutions for individuals, groups and institutions. At the end of 2022, we had more than 40,000 employees, over 116,000 agents, and thousands of distribution partners, serving over 34 million customers. At the end of 2022, we had $1.3 trillion (US$1.0 trillion) in assets under management and administration, including total invested assets of $0.4 trillion (US $0.3 trillion), and segregated funds net assets of $0.3 trillion (US$0.3 trillion). We trade as ‘MFC’ on the Toronto, New York, and the Philippine stock exchanges, and under ‘945’ in Hong Kong.

　　Manulife is an Equal Opportunity Employer

　　At Manulife /John Hancock , we embrace our diversity. We strive to attract, develop and retain a workforce that is as diverse as the customers we serve and to foster an inclusive work environment that embraces the strength of cultures and individuals. We are committed to fair recruitment, retention, advancement and compensation, and we administer all of our practices and programs without discrimination on the basis of race, ancestry, place of origin, colour , ethnic origin, citizenship, religion or religious beliefs, creed, sex (including pregnancy and pregnancy-related conditions), sexual orientation, genetic characteristics, veteran status, gender identity, gender expression, age, marital status, family status, disability, or any other ground protected by applicable law.

　　It is our priority to remove barriers to provide equal access to employment. A Human Resources representative will work with applicants who request a reasonable accommodation during the application process . All information shared during the accommodation request process will be stored and used in a manner that is consistent with applicable laws and Manulife/John Hancock policies . To request a reasonable accommodation in the application process, contact .