About the Role

　　The Sales Representative (60% FTE) is a leading driver of our customer interactions and sales performance They are the face of our customer experience approach and build deep relationships that deliver value for customers and patients in order to drive sales growth in a compliant and ethical manner.

　　Accountabilities

　　-Drive Competitive Sales Growth

　　-Identify and prioritize high-potential customers through data analysis (HCPs and stakeholders) who influence prescription decisions

　　-Drive sales performance through the skillful orchestration of positive customer experiences

　　-Engage and Build Relationships

　　-Engage in value-based conversations (in-person and virtually) to understand critical

　　customer challenges, decision-drivers, pain points and opportunities

　　-Personalize and orchestrate customer engagement journeys for target HCPs by reflecting customer preferences, leveraging available content and multiple engagement channels

　　-Build engagement by working in partnership with HCPs to develop a sustained collaboration over time for Novartis

　　-Deliver memorable, customer centric experiences beyond clinical differentiation by listening to their needs and understanding their healthcare environment

　　-Establish effective working relationships with opinion leaders and top medical influencers (at territory level) and challenge current behaviors in order to improve the patient

　　journey (right patient, right time)

　　-Develop Deep Customer Insights and Understanding

　　-Gather insights on the customer's business to uncover what is important to them

　　-Follow up on customer feedback and translate responses into actions that create additional value and exceed expectations

　　-Leverage available data sources to create, dynamically prioritize and adjust relevant territory, account and customer interaction plans

　　-Share customer insights with relevant internal stakeholders on an ongoing basis to support the development of product-and indication-related content, campaigns and interaction plans

　　-Deliver Value to Customers and Patients

　　-Collaborate compliantly with cross-functional teams to design and implement solutions that address unmet customer and patient needs

　　-Act as a trusted partner to the customer for the purpose of helping them run their business; listen to learn; strive to deepen the relationship in a compliant and ethical

　　manner; position themselves to create value-add solutions

　　-Act with integrity and honesty by treating customers and colleagues in a transparent and respectful manner with clear intent. When facing ethical dilemmas, do the right thing and speak up when things don't seem right. Live by Novartis Code of Ethics and Values and Behaviors.

　　Diversity & Inclusion / EEO

　　We are committed to building an outstanding, inclusive work environment and diverse teams representative of the patients and communities we serve.

　　Role Requirements

　　Experiences

　　Established Network to target Customer Group desirable

　　Sales in Healthcare / Pharma / related business

　　Specific Product knowledge desirable

　　Division

　　International

　　Business Unit

　　Region Europe IMI

　　Location

　　United Kingdom

　　Site

　　Northern Ireland

　　Company / Legal Entity

　　Novartis Pharmaceuticals UK Lt

　　Functional Area

　　Sales

　　Job Type

　　Part Time

　　Part Time percentage

　　60

　　Employment Type

　　Regular

　　Shift Work

　　No