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Key Account Manager - Lotus's
Key Account Manager - Lotus's-March 2024
Mar 29, 2026
About Key Account Manager - Lotus's

Main Responsibilities

Customer Strategy and Business Plan

Develops the customer strategic business plan for his/her respective category and customers.

Work out a joint customer business plan for his/her respective category and customers.

Works in close collaboration with the Category and Channel Team for the category and channel input, and with customer marketing teams for the specific channel plan.

Develops optimal integrated promo plan (incl. selling the plan to the customer) and manage promo investments.

Manages customer promo investment with the customer.

Seeking opportunity to increase product presence at store (Win at point of sales); Net new items/Share of basket.

Deliver OTIF for innovation and theme.

Plan vol. forecast and CPP budget as monthly basis.

Provide clear objectives and deliverables for the Customer supervisor / pre-order team.

Deliver the agreed plan, follow-up achievement of counterparts set in the agreement.

Consistent monthly and quarterly business reviews of Joint Business Plannings/Trade Term with customers.

Data churning and analysis to provide accurate business requirements for business review presentations to customers.

Negotiation

Closes the deal with the Customer by negotiating the trade terms, trade funding, and counterparts according to the Unilever strategy on his/her category.

Manages overall levels of Customer Investments for his category.

Monitors Customer Performance by tracking customer contribution and market share.

Plays active ambassador role

Acts as active ambassador of Unilever at the customer and of the customer at Unilever.

Participates actively to the account managers’ meetings, looking at the best solution for the business.

Candidate Criteria

Experience Qualification

Bachelor’s or master’s degree in business administration, marketing or related field.

Overall, Sales Marketing experience with customer facing role at least 5+ years.

Experienced in FMCG industry is preferred.

Strong track record of success with prior experience in Key Account Management/Modern Trade/Channel Development.

Skilled in developing and implementing customer/channel investment strategy.

Experienced in managing a team of direct/indirect reports and customer management is critical.

Experience in Marketing, Trade Marketing is desirable.

En tant qu'employeur responsable et inclusif, Unilever est attentif à la diversité et à la mixité de ses équipes. Nos recruteurs sont engagés et veillent à l'application de processus de recrutement non-discriminants.

Tous nos postes sont ouverts aux personnes en situation de handicap et Unilever accompagne ses collaborateurs dans la mise en place d'éventuels aménagements de poste et de dispositifs d'accessibilité.

Job Category: Customer Development

Job Category: Ventas

Job Category: Développement de la clientèle

Job Type: Customer Management Modern Trade Specialist

Industry: UnileverExperiencedProfessionals

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