Req ID: RQ166228

　　Type of Requisition: Regular

　　Clearance Level Must Be Able to Obtain: Secret

　　Job Family: Network Engineering

　　Skills:

　　Communication Network,Communication Protocols,Local Area Network (LAN)

　　Experience:

　　2 + years of related experience

　　US Citizenship Required:

　　Yes

　　Job Description:

　　GDIT is seeking a Junior Voice Administrator to help support our Joint Service Provider Enterprise Transport Management - Next-Gen (JSP ETM - NG) program at the Pentagon in Arlington, VA . Due to the nature of work this role entails, telecommuting is not allowed and will require the employee to report full-time onsite. PLEASE NOTE:

　　(1) This position is a flexible shift that will support days, middle, swing, or nights as needed.

　　(2) On the Job Training will be provided to learn all the following skills as required. Must meet the minimum qualifications.

　　Responsibilities include but are not limited to :

　　Provide Tier 2 customer support with Remedy ticketing for moves, adds, changes, provisioning, and break-fix actions.

　　Voice System Administrator Team member on 24x7 Operation and Maintenance Staff performing daily activities in support of the DoD Revision Ribbon AS2 LSC; with all its Core and Peripheral systems.

　　Provide on-site Subject Matter Expert for the Ribbon AS2 system in support of over 90,000 users.

　　Support of SIP based Session Managers, Provisioning Manager, Personal Agent Manager, Media Application Servers, PRI Gateways and Associated Element Managers.

　　Interface and monitoring of Cisco Call Manager used for VOSIP system.

　　Support for VOIP phones, TDM and SIP Trunking, Voice Mail, E911, and UC features.

　　Familiarized with the Ribbon AS2 PBX and its Element Managers.

　　Provide alarm monitoring, scheduling/running of system backups, system upgrades, preventative maintenance, hardware replacement, system troubleshooting, Telephony dial-plan, and routing changes.

　　Work independently and with vendors, identify root cause issues and determine proper problem resolution, collect logs for vendor evaluation.

　　Interface with customers, Local Exchange Carrier, local in-house cabling support, and Avaya.

　　Perform call-flow evaluation and other duties required to operate, maintain, update, and perform break-fix actions, trouble ticketing, reporting, and system interface with other telephony switches, VTCs, & ACDs.

　　Interface with Remedy ticketing system and escalate system issues to other team leads and members when appropriate.

　　Required Qualifications:

　　Active Secret clearance

　　Bachelor’s Degree in Computer Science, Engineering or a related technical discipline, OR equivalent demonstrable work experience in lieu of degree.

　　DoD IAT Level II Baseline certification (CompTIA Security+ CE or similar)

　　Computing Environmental certification

　　2 years experience in Voice Administration experience with DoD version of Voice Switch if not Avaya or Ribbon.

　　Able to report onsite as indicated above

　　Desired Qualifications:

　　Hands-on Experience as Operator of AS2 or AS5300 Switch.

　　Experience with Oracle SIP Session Boarder Controller.

　　Switch or Transport Vendor specific training or certifications.

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　　We are GDIT. A global technology and professional services company that delivers consulting, technology and mission services to every major agency across the U.S. government, defense and intelligence community. Our 30,000 experts extract the power of technology to create immediate value and deliver solutions at the edge of innovation. We operate across 30 countries worldwide, offering leading capabilities in digital modernization, AI/ML, Cloud, Cyber and application development. Together with our clients, we strive to create a safer, smarter world by harnessing the power of deep expertise and advanced technology.

　　We connect people with the most impactful client missions, creating an unparalleled work experience that allows them to see their impact every day. We create opportunities for our people to lead and learn simultaneously. From securing our nation’s most sensitive systems, to enabling digital transformation and cloud adoption, our people are the ones who make change real.

　　GDIT is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status, or any other protected class.